Store Supervisor
Mug Coffee & Roastery
Total years of experience :17 years, 1 Months
Assist the Head Barista and supervises to ensure that proper security procedures are in place to protect employees, guests and company assets. I can manages shifts while upholding standards, product quality and cleanliness.
Trained new employees regarding beverage recipes, proper handling of food products, and in being knowledgeable about store products. Supervised staff and oversaw production of high quality coffee and food products for the coffee house
Oversee all front and back of the house restaurant operations
Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally
Maintain quality control for all food served
Analyze staff evaluations and feedback to improve the customer’s experience
Project future needs for goods, kitchen supplies, and cleaning products; order accordingly
Oversee health code compliance and sanitation standards
Maintains the smooth running of an office through a variety of administrative and clerical duties. Handling office schedules, coordinate meetings and visits, organize files, answer phones and perform a huge array of other essential tasks.
• Welcoming the guest and assisting them in their tables.
• Taking guests' food orders on order slips enter orders into micros for transmittal to kitchen staff.
• Preparing and serving their food and beverages.
• Provide good service.
• (Telemarketing) Informing the regular and potential guest about promos and evaluating their experience when the guest visit in restaurant.
• Attending telephone calls for the guest reservation's and giving an information to the guest about the product of the restaurant.
• Cashiering and making sales reports of everyday sales revenue.
October 2008- March 2012, KAGAY-ANON RESTAURANT
Restaurant Supervisor
• How to communicate expectations and manage employee performance.
• Doing previous documentation about job performance of each employee supervised.
• Welcoming the guest when they arrived in the restaurant.
• Orient and train the staff and give them assign work responsibilities.
• Evaluating the staff performance.
• Developing staff, mentoring, motivating staff individually and establish as an effective team.
• Resolving guest complaints and motivating guest as long they are satisfied.
• Attending guest order within their tables and asking if they have a special request.
• Answering phone calls.
• Logged that vital information about the guest.
• Informing the guest about promotional packages.
• Overall in charge in absence of manager.
▪Greeting customer who enter the shop.
▪Be involved in stock control & management.
▪Assisting shoppers to find the goods & products they are looking for.
▪Reporting discrepancies & problems to supervisor.
▪Responsible dealing with customers complaint.
▪Receiving & storing the delivery of large amount of stocks.
Mindanao State University Maigo School of Arts and Trades Bachelor of Science in Hotel & Restaurant
Mindanao State University Maigo School of Arts and Trades Bachelor of Science in Hotel & Restaur
Linamon National High School Linamon, Lanao del Norte Philippines (1999-2003)
Purakan Elementary School Linamon Lanao del Norte Philippines (1993-1999)