Total Years of Experience: 11 Years, 8 Months
July 2012
To Present
mystery shopper assessor in business excellence department for (Retail & call Center)
at axiomtelecom
Location :
United Arab Emirates - Dubai
• Performance assessment of over 250 retail staffs of all the retail outlets of Axiom Telecom.
• Online video and Audio Assessment.
• Daily reports of retail stores, on assessment based on company sales standards.
• Incentive criteria based on the reports.
• Online mystery shopping visits.
• Data Entry on Oracle system
• Monitoring Customer Service Skills of sales staff.
• Handling & Solving store managers, Team Leaders Complaints
• Managing sales area Issues
• Assuring Quality Service and finding ways to reach Customer Satisfaction.
• Observing buyer behavior and exploring best practices that can be applied.
• Online video and Audio Assessment.
• Daily reports of retail stores, on assessment based on company sales standards.
• Incentive criteria based on the reports.
• Online mystery shopping visits.
• Data Entry on Oracle system
• Monitoring Customer Service Skills of sales staff.
• Handling & Solving store managers, Team Leaders Complaints
• Managing sales area Issues
• Assuring Quality Service and finding ways to reach Customer Satisfaction.
• Observing buyer behavior and exploring best practices that can be applied.
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