Eman Jawan, Merchants Relations and Business Development Manager

Eman Jawan

Merchants Relations and Business Development Manager

CASHU

Location
Jordan
Education
Bachelor's degree, Telecommunications engineering
Experience
13 years, 10 Months

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Work Experience

Total years of experience :13 years, 10 Months

Merchants Relations and Business Development Manager at CASHU
  • Jordan - Amman
  • My current job since April 2014

• Manage and maintain fruitful business relationships with CASHU’s Key accounts and PSPs.
• Track and record activity on accounts and help to close deals to meet targets.
• Pitch new products and/or services for business needs.
• Planning and overseeing new marketing initiatives.
• Attending conferences, meetings, and industry events.
• Negotiating and renegotiating by phone, email, and in person.
• Provide trustworthy feedback and after-sales support.
• Provide weekly, Monthly and Annual Progress and team performance reports to the department Head.
• Provide orientation and refreshment sessions to all team members and new joiners.
• Plan and manage projects, manage the risks involved, calculate budgets, cost, time and team members working on ongoing projects.
• Assign KPIs and ensuring they are met.
• Work closely with other internal departments on reviewing and creating work flows (Compliance, technical, Marketing, Operations, Legal and IT).
• Work with other internal departments and external partners to meet Merchants’ needs.
• Set plans for growing business and increasing revenue.
• Ensure that data is accurately entered and managed within the company’s CRM and other internal systems.

Customer Satisfaction Officer at Image Technologies ITEC
  • Jordan - Amman
  • July 2013 to March 2014
Branch Supervisor at RAM for global Electronic education Services
  • Jordan - Amman
  • December 2012 to June 2013

- Prepare Market Search
- Plan a sales Strategic Plan
- Arrange meeting with clients for Registration Process.
- Follow up with partners and clients to ensure that work is going according to plan
-Manage exam stocks and delivery process
-Provide weekly reports to upper management
- Conduct training sessions whenever needed.
-day to day business activities

Relationship Manager at Bayt.com
  • Jordan - Amman
  • March 2012 to December 2012

- International Telesales Hunter
- Acquiring companies that have no significant revenue history with Bayt.com by selling Bayt.com’s recruitment products & services
- Initiating and developing a strong relationship with assigned verified leads.
- Effectively managing business in assigned database through a transactional and solution-oriented selling approach
- Determining customers' recruitment needs, and prepare proposals to sell services that address these needs
- Giving online demonstrations to clients on Bayt.com in order to handle objections and convince customers to buy
- Following the Bayt sales pitch stages with rigor and discipline
- Following daily sales matrix as per the “sales funnel/pyramid” illustrated in the training materials
- Producing regular reports on personal sales funnel including all personal stats, and efficiency ratios and analyze performance
- Carrying out other tasks as requested by the management.
- Chair of community Member - Community Service
• Orphan Iftar Campaign (2012) - Personally Managed and executed
• Food Distribution Campaign (2012) - Personally Managed
• Blood Donation Campaign (2012) - Personally Managed
• Save a Tree Recycling Campaign (2012) - Personally Managed and executed
- Training Assistance
- Client Recruitment Assistance

Telemarketing Agent at Extensya
  • Jordan - Amman
  • July 2011 to February 2012

Outbound calls to selected customers to inform them about recent offers, surveys.. etc

Technical support - Temporary employee at Zain
  • Jordan - Amman
  • February 2011 to June 2011

HSPA+ technical support at Zain shop

Trainee at Royal Jordanian Airlines (RJ)
  • Jordan - Amman
  • February 2010 to August 2010

Received training in multiple sections such as:
Avionics
Quality assurance
Training
and line maintenence

Education

Bachelor's degree, Telecommunications engineering
  • at Yarmouk university
  • August 2010

Specialties & Skills

CRM software
Microsoft Office
Customer Service
Administrative Support
Negotiation
MS Office
Analytics and Reporting skills.
communication and Objection handling skills
grasp of numbers and the ability to write documents in a professional style.
work under pressure and meet tight deadlines.
Problem solving and troubleshooting skills.

Languages

Arabic
Expert
English
Expert

Memberships

Bayt.com
  • Chair of Community - Community Service
  • March 2012

Training and Certifications

Not Yet (Certificate)
Date Attended:
February 2010
Valid Until:
April 2010