Eman Adel

Job Duties:
• Welcomes visitors when they arrive for appointments and taking the phone
calls directed to the Executive Office.
• Provides administrative support including filing and retrieving documents.
Booking flight & Hotel accommodation to Management in case of any abroad
events and conferences.
• Attending with my Boss and the management team the abroad events and
conferences to assure a smooth stay and successful participating.
• Maintains appointment schedules, prepare routine correspondence and
relieving Director of minor business and administrative detail.
• Deals effectively and efficiently with queries, ensuring confidentiality, while
offering the best possible client care employees and clients.
• Maintain executive’s agenda and assist in planning appointments, board
meetings, conferences etc.
• Attend meetings and keep minutes.
• Receive and screen phone calls and redirect them when appropriate.
• Handle and prioritize all outgoing or incoming correspondence (e-mail,
letters, packages etc.).
• Make travel arrangements for Executive Board.
• Handle confidential documents ensuring they remain secure.
• Coordinates and arranges tasks as required by the Executive Board.
• Organizes and schedules online meetings.
• Order stationery required by the office.
• Schedules and track department vacations.
• Resolves routine, day-to-day administrative issues.
• Performs any other tasks as required by the Executive Board or Management
Team.

Job Duties:
Oct. 2019 — Present
 Welcomes visitors when they arrive for appointments and taking the phone calls directed to the Executive Office.
 Provides administrative support including filing and retrieving documents. Booking flight & Hotel accommodation to Management in case of any abroad events and conferences.
 Attending with my Boss and the management team the abroad events and conferences to assure a smooth stay and successful participating.
 Maintains appointment schedules, prepare routine correspondence and relieving Director of minor business and administrative detail.
 Deals effectively and efficiently with queries, ensuring confidentiality, while offering the best possible client care employees and clients.
 Maintain executive’s agenda and assist in planning appointments,
board meetings, conferences etc.
 Attend meetings and keep minutes.
 Receive and screen phone calls and redirect them when appropriate.
 Handle and prioritize all outgoing or incoming correspondence (e-mail,
letters, packages etc.).
 Make travel arrangements for Executive Board.
 Handle confidential documents ensuring they remain secure.
 Coordinates and arranges tasks as required by the Executive Board.
 Organizes and schedules online meetings, by using the Webex, Teams,
& Slido features
 Order stationery required by the office.
Schedules and track department vacations.
 Resolves routine, day-to-day administrative issues.
 Performs any other tasks as required by the Executive Board or
Management Team.
Achievements:
 Employee of the month recognition Certificate & Award (Jewel Award 2014 at The Oberoi Hotel, Dubai. UAE)
 Employee of the month recognition certificate & Award for the years 2015, 2016 & 2017 (at Azizi Developments LLC, Dubai. UAE)

• Welcomes visitors when they arrive for appointments and taking the phone calls directed to the Executive Office.
• Provides administrative support including filing and retrieving documents; maintains appointment schedules, prepares routine correspondence and relieving Director of minor business and administrative detail.
• Deals effectively and efficiently with queries, ensuring confidentiality, while offering the best possible client care employees and clients.
• Maintain executive’s agenda and assist in planning appointments, board meetings, conferences etc.
• Attend meetings and keep minutes.
• Receive and screen phone calls and redirect them when appropriate.
• Handle and prioritize all outgoing or incoming correspondence (e-mail, letters, packages etc.).
• Make travel arrangements for Executive Board.
• Handle confidential documents ensuring they remain secure.
• Coordinates and arranges tasks as required by the Executive Board.
• Organizes and schedules meetings.
• Orders stationery required by the office.
• Schedules and track department vacations.
• Resolves routine, day-to-day administrative issues.
• Performs any other tasks as required by the Executive Board or Management

Major Job Responsibilities:

• Welcome guests during check-in and giving a found farewell to guest while checkout.
• Handling guest complaints and concerns in an efficient and timely manner.
• Overseeing VIP guests, arrivals and departures.
• Coordinating and multi-tasking job duties in a busy environment.
• Should possess detailed information about the Hotel, city as well as the competition.
• Detailed information regarding arrivals and room requirements.
• Have up to date information on daily room occupancy
• Providing excellent customer service as per hotel standards.
• Greeting guests as they enter and exit the hotel.
• Providing information regarding the Hotel, town attractions, activities etc.
• Check on VIP reservations, complete their pre-registration formalities.
• Allocate rooms to all arriving guests.
• Maintain up-to date information on room rates, current promotions, offers and packages
• Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
• Co-ordinate with housekeeping for clearing of rooms.
• Collect Guest feedback during guest departure along with his likes and dislikes.
• Perform basic cashier activities as and when required.
• Maintain guest lockers for safe custody.
• Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
• Give proper and complete handover to the next shift.
• Strong organization time management skills.
• Attention to detail.
• Focused and a team player.
• Positive attitude and outgoing personality is essential.
• Personable, enthusiastic, self-motivated and able to work independently.