Operations Executive
Higuests Holiday Homes Rental Llc
Total years of experience :20 years, 3 Months
Coordinated service to apartments with the ground team.
Collected reports from the team on any snags identified during both cleaning and guest check in. This was rectified by the maintenance team. Designed and maintained a scheduling app based on Ms Excel and Visual Basic. This was for both cleaning and maintenance jobs.
Updated the maintenance log with progress of reported jobs.
Wrote emails to hosts for approval if any repairs were above the threshold cost.
Arranged for Tower approvals for any major maintenance work.
Got quotations from external contractors when work was beyond our scope Arranged external labour for cleaning when volumes exceeded in - house staff complement capacity.
Preparing Recruitment Authorisation Forms (RAF) when vacancies arose
•Preparing time sheets for payroll preparation
•Preparing material requests and coordinating receipt on site
•Preparing reward change forms timeously on employees change of designaion
•Preparing supportinng documentation for invoicing and ensuring timely delivery
•Acting as first point of contact for employees to management
•Providing input to the consolidated Cluster Review Meeting by the set deadine
•Performing ad hoc duties as delegated by the Assistant Facilities Manager
•Receiving bookings from Short Term Let Companies
•Receiving guests and tracing their bookings to the notifications
•Liaising with Guest Relations Agents when guests arrive
•Coordinating with Concierges to ensure that Apartments not registered for Holiday Letting are not doing it
•Cooperating with DTCM in any investigation regarding compliance with registration/operations issues
•Assisting the guests with information regarding places of interest
•Coordinating the registration of new units
•Collating information and maintaining a list of guests
•Providing the association Manager with occupancy data for the monthly DTCM report
Ensuring site adherence with Company and client HSE policy
•Responsible for welfare and counselling of around 50 employees
•Ensuring that Engineering and Custodial consumables are replenished on time
•Participation in the site’s monthly P & L review
•Coordinating between Emaar community Management and Community Members
•Ensuring proper staff levels are maintained and reducing attrition
•Ensuring that mystery shopper reports are closed timeously
•Coordinating the closing out of client’s walk through reports
•Maintaining a Subcontractors PPM tracker to ensure that service is carried out on time
•Ensuring that statutory inspections are up to date
•Attend weekly asset status review meeting with client’s management
•Undertaking email correspondence with Subcontractors
•Coordinating Third Party Certification for lifts and BMU
•Delivering the monthly corporate team talk on site
•Ensuring the site is compliant with OHSAS 18001, ISO 50001 and ISO 14001
•Issuing work permits and monitoring subcontractors activity on site
•Performing risk assessment and proposing risk mitigation measures for the building complex
•Obtaining quotations for material or variable works on behalf of the customer
•Performing walk throughs and highlighting deficiencies using FSI or client’s ICMS system
•Quoting for small piece work as need arises
•Participating in the monthly Performance Review System (PRS) Scoring
•Conducting facility walk throughs and raising Job Requests
Worked as a concierge in a new tower at Dubai Marina Quays
•Assisting visitors to Dubai Marina with Directions to places of interest
•Currently working as the security officer in charge of retail area at the six towers, Dubai Marina
•General patrolling and ensuring that the contractors who come to work in the outlets have sufficient permission
•Pointing out the rules to any customer in breach in a professional manner without starting an argument
•Assisting the car park attendants to resolve conflicts with the customers amicably
•Have worked in all departments including stints in the BMs, gatehouse and general patrol at Marina Quays
•Tasked with drafting incident reports to Emaar Malls on a computer
Assisting customer with all the concerns regarding lost access cards and arranging replacement
•Participating in the monthly PRS audit for Park Island
•Assisting the Administrator in dealing with difficult customers
•Coordinating with Engineering team for access to Residents Apartments when it is required
•Undertaking email correspondence with Subcontractors
•Coordinating Third Party Certification for lifts and BMU
•Continuous training for Security Staff
•Assigning of duties to the Security Officers
•Liaison with the Emaar Community Management
•Taking care of staff welfare
•Drafting of reports of incidents and submitting to Emaar Security Group and Emrill Management
•Performing risk assessment and proposing risk mitigation measures for the building complex
•Obtaining quotations for material or variable works on behalf of the customer
•Formulating access control policy and ensuring adherence thereto
Debtors and creditors account reconciliation
•Preparation and remitting of statutory returns
•Preparation of management accounts on a monthly basis
•Preparation and payment of the payroll
•Invoicing fortnightly and debt collection
•Cashflow planning and budgetting
•Bank Reconciliation
•Handling of all Debtors and Creditors accounting
•Accounts were on Quickbooks® Accounting Software
Reconciliation of Debtors and creditors accounts
•Preparation of creditors payment vouchers
•Input of creditors invoices
•Was trained hands - on in all aspects of the accounting system including forecourt Daily Sales Records preparation, Stock Control and period end procedures
•Worked on Deceasy® Accounting Software
Maintenance of all books of accounts on a manual system
•filing of all statutory returns
Financial Accounting I Law I Economics Taxation I Cost Accounting Auditing Systems Theory and Management Information Systems Financial Accounting II Business Finance Financial Accounting III Quantitative Techniques Law II Principles and Practice of Management Taxation II
Kenya Accounts Technicians Certificate Intermediate Level Book - keeping and Accounts Commercial Knowledge and Communication Business Statistics Office Organisation and Practice Elements of Law Final Level Financial Accounting Auditing Cost Accounting and Budgeting Elements of Taxation Introduction to Electronic Data Processing
Commerce - B Agriculture - B Biology - B+ Mathematics - C- Chemistry - B- Kiswahili - A Geography - B English - B+