Technical Supervisor
Technocare LLc
Total years of experience :22 years, 8 Months
-Delegate duties and tasks to team members.
-Create performance report, scope of work, and general duties records.
-Communication and escalation to partners and clients.
-Monitor all team members and provide necessary advice and guidance in resolving technical issues.
-Involvement in selection of new technical hires, performance reviews and appraisals of team members.
-Planning and workload prioritization.
-Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks.
-Ensure that the team achieves the targets set by management.
-Suggest enhancements and apply innovation on existing processes and operation.
-Attend technical training to acquire more knowledge on technical procedures and applications, and other job demands.
-Maintain documentation (presentation templates, work instructions, support procedures).
-Review completed tasks to ascertain compliance with standards.
-Trainings of team member.
-Attend internal or external client meetings as required.
-Support and work with other departments.
- Plan, assign & monitor team’s daily activities & performance.
- Ensure that the team achieves the targets set by management.
- Provide guidance to team members in resolving technical issues.
-Escalation of critical issues related to engineering operation.
-Suggest enhancements on existing processes and workflows.
-Maintain documentation ( presentation templates, work instructions, support procedures)
-Monitor daily data backups & recovery of system upon failure
-Responsible for operational support, developments of relevant technological area including configuration, testing and implementation.
-Assembles and configures network components and associated services.
-Carry out preventive maintenance of various types of computers, printers, kiosks and other data communication equipment.
-Provide investigation, diagnosis, resolution and recovery for hardware and software problems within a reasonable timeframe as prescribe by SLA.
-Carry out trainings of new team member
-Provides users with technical support
-Software installation, firmware updates, setup & configuration of wireless access point & wireless switches.
-Handle setup and troubleshooting of POS Terminal products, mobile pocket pc’s (PDA), barcode scanners, HP Imaging Printing Group(Digital Sender, Scanners, high-end Color/Monochrome LaserJet printers, DesignJets (Plotter) & Multifunction printers / Personal Systems Group (Desktop, Workstations & Laptop PC Systems).
-Perform all types of hardware & software maintenance on client’s printing & computer systems.
-Desktop support, repair and fault analysis
-Network setup and configuration for wired networks
-Network security implementation
-Executing email administration, backup, data recovery, and preventive maintenance in addition to routine software installation and troubleshooting functions
-Maintenance and administration of peripherals (printers, fax-servers), network equipment
-Assists in planning and implementing changes to workstations and/or servers’ environment and services.
-Investigate user problems, troubleshoot & determined possible solutions, installation and upgrades.
-Providing technical support to end user technical inquiries via email and/or telephone.