Esraa Alnour

Managing the front-line communication for 200+ students and staff members daily.
Handling service requests and inquiries with a documented 95% satisfaction rate.
Liaising with internal university departments to ensure accurate and timely issue resolution.
Maintaining a high level of professionalism and confidentiality.

Provided high-level support to 500+ international visitors daily during the global climate summit.
Resolved complex inquiries and complaints in a high-pressure, multicultural environment.
Ensured smooth visitor flow and provided information in both Arabic and English.

Managed 40+ daily interactions via calls and emails, ensuring professional follow-ups.
Organized administrative tasks, including scheduling meetings and maintaining digital customer
records.
Supported the operational team in daily database updates and office management.

(Promoted after
Oversaw daily showroom operations and ensured high standards of customer service.
Resolved escalated complaints and provided detailed product information.
Achieved 100% of monthly sales and operational targets through effective management.
Customer Representative:
Handled inbound inquiries and managed showroom visitor relations.
Consistently achieved 90-100% of monthly individual targets.