Head of IT Infrastructure and Operations
Consolidated Contractors Company
مجموع سنوات الخبرة :20 years, 5 أشهر
Highlights:
Provide leadership and direction to departmental staff and direct activities of the IT department to effectively meet departmental and corporate strategic objectives, establish annual departmental goals, performance measures, capital equipment budgets
Ensure that systems and products are maintained to appropriate quality objectives and are enhanced
Documenting CCC’s systems installation, upgrade, and backup procedures.
Responsibilities:
Manage overall systems support and monitor the efficiency of maintenance support provided by hardware and software vendors to ensure quality is maintained in a cost effective manner.
Design, install and manage Windows server versions, VMware systems, backup solutions, Microsoft systems, Microsoft Lync system, antivirus product, SQL server, patch management, SAN switches and SAN storage.
Oversee IT Department Employees Roles &
Responsibilities.
Managing daily IT Operations.
Prepare the IT Related Budget on yearly basis
Procurement of all IT related equipment and services.
Coordinate with third party vendors for new products and technology.
Administer software licensing and application support contracts.
Test, and manage new systems and products.
Write and deploy backup systems policies.
Deploy, configure, upgrade and manage virtualized Data Center environment.
Highlights:
•Participate on design and implementation of active directory forest migration and on IT infrastructure for new projects.
•Offer L2 and L3 support to IT administrators in projects and offices on their problems.
•Documenting CCC’s systems installation, upgrade, and backup procedures.
Responsibilities:
•Identify, diagnose and resolve IT systems problems.
•Test, and manage new systems and products.
•Migrate CCC systems from single label forest to new forest.
•Design, install and manage Windows server versions, VMware systems, backup solutions, Microsoft systems, Microsoft Lync system, antivirus product, SQL server and patch management.
•Write and deploy backup systems policies.
•Deploy, maintain, configure and troubleshoot Symantec NetBackup and Symantec backup exec.
•Perform backup and restore test on all systems such Microsoft exchange servers. VMware instant recovery, SQL and files servers.
•Deploy, configure and manage virtualized Data Center environment.
•Manage and configure storages and SAN switches.
•Manage and deploy and troubleshoot Microsoft exchange servers (versions 2003, 2007, 2010 and 2013).
•Migrate Exchange server 2003 and 2007 to Exchange 2010 and Exchange 2010 to 2013.
•Manage and deploy and troubleshoot Microsoft active directory (versions 2003, 2008 and 2012).
•Manage and deploy patch management systems (WSUS and Microsoft system configuration management).
•Coordinate with third party vendors for new products and technology.
•Participate in after-hours upgrades, troubleshooting, and maintenance of IT systems.
Highlights:
• Build and maintain collaborative working relationships with team members and external vendors to provide authoritative support e-Government entities.
• Participate on design and technical implantation of e-Government Program phases (SGN III, SGN IV)
Responsibilities:
• Monitoring and managing governmental computer systems, SGN (Secure government network) networks, subsequently troubleshooting system and network problems. Diagnosing and solving hardware/software faults.
• Ensuring all of the incoming data is properly logged, loaded, labeled, backed-up and destroyed while ensuring that the proper procedures are followed flawlessly.
• Pioneering innovative problem resolution techniques including the use of diagnostic and request tracking tools, as well as collaboration with other team members.
• Taking primary responsibility to follow-up evaluations, get feedback and modify programs and systems accordingly.
Highlights:
•Trained the e-governmental entities on IBM Lotus Workplace Web Content Management (ILWWCM) tool and HEAT help desk system.
Responsibilities:
• Designed, implemented, tested and maintained required software. Established and documented standards for use and operation of software.
• Installed parts, equipment, lines, hardware or software, etc.; troubleshot and made adjustments to optimize initial performance.
• Exemplified professionalism and customer service in daily interaction with customers; as well as managed customer issues.
• Insured open communication channels within the company by liaising effectively with supervisors and upper management.
• Provided phone support to customers, ensuring high rate of customer satisfaction, including prioritizing, documenting, resolving and following-up on end user help requests.
• Utilized specialized knowledge to research and prepare technical reports, publications and related documents. Reviewed and edited material, wrote programs, drafted user manuals and other policies and procedures.
Highlights:
• Innovated high performance solutions for E-commerce security, access acceleration, internet authentication and software distribution utilizing Rainbow technologies.
• Member of Euro - Jordanian action for development of enterprise (EJADA) program (GEP 2).
Responsibilities:
• Performed systems security administration functions, including creating customer profiles and accounts, performing system backups and recovery procedures, and disaster recovery testing.
• Monitored networks including FTP and LAN to ensure network availability to all system users and performed necessary maintenance to support network availability.
• Maintained network security authentication including IP telephony security, application security, event investigations and compliance enforcement.
• Monitored primary response and provided intervention for information technology related security incidents and violation.
• Coded, tested and troubleshot problems utilizing the appropriate hardware, database, and programming technology and made recommendations based on those for future reference.
• Retained system documentation and logs, concurrently researching and recommending equipment and software solutions for stated needs.
• AWS Certified Solutions Architect – Associate 2020 • Core Solutions of Microsoft Lync Server 2013 Nov 11th, 2014 • VMware Certified Professional 5 - Data Center Virtualization (VCP5-DCV) August 5, 2013 •CompTIA Green IT Specialist Dec 19th, 2012 •Microsoft Certified IT professional (MCIP): Windows Server 2008, Enterprise Administrator •Microsoft Certified Technology Specialist (MCTS): Windows Server 2008 Active Directory, Configuration Dec 8th, 2009 •Microsoft Certified Technology Specialist (MCTS): Windows Server 2008 Applications Infrastructure, Configuration Dec 8th, 2009 •Microsoft Certified Technology Specialist (MCTS): Windows Server 2008 Network Infrastructure, Configuration Dec 8th, 2009 •Microsoft Certified Technology Specialist (MCTS):Microsoft Exchange Server 2007–Configuration May 2st 2009 •Microsoft Certified System Engineer Messaging on Microsoft Windows Server 2003 (MCSE) January 11th 2009 •Information Technology Infrastructure Library (ITIL) V3 certified August 26th 2008 •Microsoft Certified System Engineer: Microsoft Windows Server 2003 (MCSE) September 15th 2007 •Cisco Certified Network Associate (CCNA) version 3 (640-801) •Certificate of competency from Euro-Jordanian action for the development of enterprise (EJADA) organized graduate enterprise program, August- 2003-August 2004 •Computer Maintenance Session, Mu'ta University, March 31st _ May 15th, 2002.
Graduation project - Designed "Computer Book For 10th Class" using Authorware program.