General Manager
Colombiano Coffee Shop
Total years of experience :24 years, 4 Months
Managing the overall Operation,
Opening all new Branches, applying all updates, Training the Managers and evaluate their Productivity and results, total involvement in PNL, Cost Control, Purchasing, Hiring and Firing, and more.
2011 Till Date AL RIFAI HOLDING - LEBANON
OPERATIONS MANAGER
••Managing all branches in Lebanon; 35 POS and 5 Flag Stores.
• Plan, negotiate, and organize the opening of new outlets including the decoration plan and its execution.
••Recruit, Train and develop all employees.
••Train Area Managers and develop their Management Skills
••Set sales targets and draw a sales strategy to encourage the sales team in achieving and exceeding it.
••Prepare sales plans and work within defined budgets and forecasts.
••Conduct weekly management meetings.
••Full involvement of the P&L statement.
••Implement new ideas in all branches subject to their areas and target markets.
••Participate in all business related exhibitions.
••Regularly monitor and audit outlets to adhere to the company's rules,
••regulations, budget and plans.
••Define problems, collect data, establish facts, and draw valid
conclusions.
••Complete and direct supervision on all outlets and POS through a weekly
visit to make sure that all work policies and procedure are being
implemented in the right way
••Follow up on daily basis with the Area Managers on all issues related to customer
service, items, employees, and discuss any problem related to coordination with the supervisor.
2008 - 2011 MOKA & MORE COFFEE HOUSE
COFFEE EXPERTS, LEBANON
REGIONAL OPERATIONS MANAGER - ME & GCC
••Managing all branches in Lebanon.
••Total involvement in everything related to the operation.
••Assist in opening all branches in ME & GCC countries.
••Pre-Opening / Opening four branches in Lebanon at Le Mall, Kaslik, Tyr and
Galaxy Complex.
••Pre-Opening / Opening a Central Kitchen of 400 sm.
••Train and Develop Store Managers.
••Cost Control and Monthly Inventory.
••Full involvement of the P&L statement.
••Daily sales reports and Employees Payroll.
••Train and update all locations on a Daily basis.
••Responsible of evaluating the branches.
••Responsible of conducting inspections for all locations.
••Quality control on all Food & Beverage Items.
••Decision Maker in all related to purchasing, in terms of quality, Prices and suppliers.
••Setting Budgets for all Locations.
••Building Menus and Monthly Promotional Items.
••Responsible of Marketing and advertising the Brand.
2006 - 2008 CHILI'S KSA - Tex-Mex Casual Dining
ARABIAN FOOD SUPPLIES, KSA
Franchise Culinary Contact / Senior Manager
••Managing one of the most important restaurants in terms of operation and professionalism.
••Started as Assistant Manager in Chili's Jeddah.
••Promoted to Senior Manager in August 2007 in Chili's Khobar.
••Promoted as Franchise Contact in December 07 in Chili's Riyadh.
••Training Store Managers.
••Directing a Staff of 500 employees divided between BOH and FOH.
••Weekly Schedule and Trainings.
••Daily shift meetings.
••Kitchen Line Checks.
••Cost Control and Monthly Inventory.
••Full involvement in the P&L statement.
••Daily sales reports, Employees Payroll.
••Guest Contact through table visitation.
••Train and update four locations on a Daily basis.
••Responsible of evaluating the restaurants.
••Responsible of conducting QAA inspections for three locations.
2005 - 2006 VIP INTERNATIONAL RESTAURANT BEIRUT, LEBANON
Restaurant Manager
••Managing a restaurant of 40 employees.
••Training the Staff, and Update them throw daily meetings.
••Responsible of Cost Control, Budgeting, Purchasing, Payrolls.
••Direct Guest Contact.
2003 - 2005 PHOENICIA InterContinental BEIRUT, LEBANON
GUEST RELATION SUPERVISOR
••Direct guest contact from check in till check out.
••Create to customers a luxurious friendly atmosphere.
••Staff Schedule.
••Training Staff on a monthly basis.
••Increasing the sales to achieve targets throw up selling techniques.
••Set competitive Goals to achieve.
2000 - 2003 PHOENICIA InterContinental BEIRUT, LEBANON
SHIFT LEADER
••Promoted as Head Waiter in 2003.
••Promoted as Captain in August 2002.
••Promoted as Assistant Captain in August 2001.
••Pre- Opening Team, Started as F&B Agent.
2004 - 2006 LEBANESE CANADIAN UNIVERSITY LEBANON, AIN TOURA EMBA IN BUSINESS ADMINISTRATION
1999 - 2003 KAFAAT UNIVERSITY OF TECHNOLOGIES LEBANON, FANAR Bachelor in Hotels and Restaurants Management