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Faheem  Khan, Customer Service Representative

Faheem Khan

Customer Service Representative ·Etihad airlines

United Arab Emirates

Master's degree, International Relations And Law

Work experience

Total years of experience: 10 years, 8 months

Customer Service Representative

March 2023 - Present

Etihad airlines

Abu Dhabi, United Arab Emirates

March 2023 - Present

As a Customer Representative with Etihad Airways, my role is to ensure a seamless and enjoyable experience for passengers throughout their journey. I handle a wide range of customer inquiries and provide assistance for immobilized passengers, baggage services, and more. I am dedicated to delivering exceptional customer service, resolving issues efficiently, and exceeding passenger expectations. With strong communication skills, product knowledge, and a customer-centric mindset, I strive to contribute to Etihad Airways' reputation as a world-class airline

Company industry:
Airlines
Job role:
Support Services

Sales Manager

September 2022 - March 2023

oraimo

Peshawar, Pakistan

September 2022 - March 2023

hiring, training, and providing professional development for their teams and setting weekly, monthly, or quarterly goals based on the team's performance to date.

Company industry:
1372
Job role:
Sales

Sales Manager

June 2020 - September 2022

Xiaomi Technology

Peshawar, Pakistan

June 2020 - September 2022

conducting market research, assessing customer
needs, recruiting and training sales staff,
implementing marketing plans, and setting sales
targets.
Managing, training, and providing overall guidance to
the sales team of an assigned territory. Setting
reasonable sales targets to be achieved by the sales team.

Company industry:
1372
Job role:
Management

sales field manager

June 2018 - March 2020

samsung electronics

Peshawar, Pakistan

June 2018 - March 2020

managing team, asessing parties and customers, setting goals and targets, taking follow up of achievments, PoSm location follow up, and describing policies to business partners.

Company industry:
Telecommunications
Job role:
Marketing and PR

Sales Team Leader

July 2016 - March 2018

oppo pakistan

Peshawar, Pakistan

July 2016 - March 2018

making sales stretegies with team, setting sales goals, check and followup on promoters working, target achievement, attendance of employes, working on their potencial, sales training, and location tracking for advertising posm,

Company industry:
Telecommunications
Job role:
Sales

Sales Promoter

June 2015 - July 2016

microsoft

Peshawar, Pakistan

June 2015 - July 2016

promoting product, attending trainings regarding devices, assesing customers, solving queries, achieving sales target.

Company industry:
Telecommunications
Job role:
Sales

Education

Islamia University Peshawar

January 2022

January 2022

Master's degree, International Relations And Law

Pakistan

GPA (rating): Good

GPA (rating): Good

interactions of states in the global interstate system, and it also attempts to explain the interactions of others whose behavior originates within one country and is targeted toward members of other countries

Islamia University

January 2017

January 2017

Bachelor's degree, Business And Political Science

Pakistan

GPA (rating): Excellent

GPA (rating): Excellent

studied social sciences, political science, english, and economics rise and wall in order to study that i learned to analyzed the political and economical situation between the regions and countries

Board Of Peshawar

January 2013

January 2013

High school or equivalent, Economics And Statistics

Pakistan

GPA (rating): Good

GPA (rating): Good

studied statistics, and economics and succeeded with good ratings, in order to study that it helped me to use my studies knowlegde into my proffesional carrier 

Board Of Peshawar

January 2010

January 2010

High school or equivalent, Analytical Chemistry, biology, physics

Pakistan

GPA (rating): Good

GPA (rating): Good

succeeded high school level by studying innicial level scienece subjects chemestry, biology, physics,

Skills

Business Development
Expert
Business Development
Expert
Customer Service
Expert
Customer Service
Expert
Marketing
Expert
Marketing
Expert
Hiring
Expert
Hiring
Expert
Management
Expert
Management
Expert
BROCHURE DESIGN
Expert
BROCHURE DESIGN
Expert
MARKET PLANNING
Expert
MARKET PLANNING
Expert
MONITORS
Expert
MONITORS
Expert
SALES
Expert
SALES
Expert
.NET
Beginner
.NET
Beginner
CUSTOMER RELATIONS
Beginner
CUSTOMER RELATIONS
Beginner
LANGUAGES
Beginner
LANGUAGES
Beginner
MARKETING
Beginner
MARKETING
Beginner
MICROSOFT OFFICE
Beginner
MICROSOFT OFFICE
Beginner
MICROSOFT WINDOWS
Beginner
MICROSOFT WINDOWS
Beginner
Management
Expert
Management
Expert
Operation
Expert
Operation
Expert
Office Administration
Expert
Office Administration
Expert
Mail
Expert
Mail
Expert
Team Leadership
Expert
Team Leadership
Expert
Customer Service
Expert
Customer Service
Expert
Microsoft Excel
Intermediate
Microsoft Excel
Intermediate
Administration
Expert
Administration
Expert
Office Management
Expert
Office Management
Expert
Digital Marketing
Expert
Digital Marketing
Expert
Sales Representatives
Expert
Sales Representatives
Expert
Stock Control
Expert
Stock Control
Expert
Supervising
Expert
Supervising
Expert

Social profiles

Languages

English

Expert

Pushto

Native Speaker

Hindi

Expert

Punjabi

Native Speaker

Training and Certifications

Certifications
Perfect 10 Certified
Mar 2016

Hobbies and interests

Photography, Learning new things, Computer, traveling

It is my hobby to capture natural landscapes with my camera as an Instagram influencer