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Faisal Abu Baker, sales and marketing manager

Faisal Abu Baker

sales and marketing manager·UNICERAMIC FACTORY QATAR "Q Ceramic"

Qatar

Bachelor's degree, Marketing

Work experience

Total years of experience: 17 years, 4 months

sales and marketing manager

December 2023 - Present

UNICERAMIC FACTORY QATAR "Q Ceramic"

Doha, Qatar

December 2023 - Present

Sales And Marketing Manager
UNI CERAMIC QATAR
June 2025 - present GCC & Middle East
Leading commercial operations, sales growth initiatives, market expansion strategies, and brand development activities for one of Qatars leading porcelain tile manufacturers.
Key Contributions:
• Delivered exceptional growth in local market sales performance.
• Expanded relationships with contractors, consultants, developers, distributors, and major project stakeholders.
• Strengthened market penetration and brand visibility across Qatar.
• Led commercial negotiations and strategic account development.
• Developed sales strategies focused on sustainable growth and profitability.
• Implemented team development and performance management programs.
• Represented the company at regional industry exhibitions and business events.
────────────────────────────────────────
REGIONAL EXPORT MANAGER
UNI CERAMIC QATAR
December 2023 - June 2025 | GCC & Middle East
Responsible for export business development, distributor management, customer acquisition, and regional market expansion.
• Developed export opportunities across GCC markets.
• Managed strategic relationships with leading distributors and project customers.
• Organized participation in regional exhibitions including BIG 5 Construct Saudi Arabia.
• Conducted market visits, customer development initiatives, and commercial negotiations.
• Supported budgeting, forecasting, and strategic planning activities.
Company industry:
Manufacturing
Job role:
Construction and Building

BUSINESS OWNER & COMMERCIAL CONSULTANT

August 2019 - Present

private

Amman, Jordan •Hybrid

August 2019 - Present

• Managed independent business activities in general contracting, import and export of building materials, renewable energy systems, and international sourcing.
• Facilitated vehicle procurement and export operations between the United States and multiple Arab markets.
• Provided consulting services to porcelain and ceramic manufacturers, investors, and commercial organizations.
• Supported business expansion, market entry, distribution development, and commercial growth initiatives.
Company industry:
Management Consulting
Job role:
Management

Showroom Manager (Sales Manager)

August 2019 - November 2020

Al-Nabulsi & Al-Amad

Amman, Jordan

I found this job using Bayt.com

August 2019 - November 2020

Managed sales operations and commercial performance for a flagship showroom representing leading international brands including TOTO, Hansgrohe, AXOR, TECE, Jacuzzi, RAK Ceramics, Marazzi, Saudi Ceramics, STN Ceramic, Pamesa Group, Panaria Ceramic Italy, Kale Turkey, LATICRETE, and RAK Sanitaryware.
• Led showroom sales performance and customer development initiatives.
• Managed quotations, tenders, and project opportunities.
• Built relationships with contractors, consultants, designers, and project owners.
• Coordinated product development and supplier engagement activities.
• Strengthened customer experience and showroom performance.
Company industry:
Construction & Building
Job role:
Sales

Sales And Marketing Manager

January 2015 - August 2019

Oman Porcelain Company S.A.O.C

Muscat, Oman

January 2015 - August 2019

Markets Covered:
Oman, UAE, Bahrain, Kuwait, Saudi Arabia, Qatar, Jordan, Lebanon, Algeria, Pakistan, Syria, and Yemen.
Led domestic and export sales operations for one of the regions established porcelain tile manufacturers.
Key Contributions:
• Expanded regional market presence through distributor development and customer acquisition.
• Managed relationships with major distributors, contractors, consultants, developers, and project clients.
• Organized and represented the company at major regional exhibitions and industry events.
• Supported branch development initiatives and market expansion projects.
• Coordinated with legal teams, government authorities, and industrial organizations.
• Recruited, trained, mentored, and developed commercial teams.
• Negotiated commercial agreements and strategic partnerships.
• Prepared budgets, forecasts, and business development plans.
Company industry:
Manufacturing
Job role:
Construction and Building

Regional Sales Manager

March 2013 - January 2015

Dhofar Beverages & Food Stuff

Muscat, Oman

March 2013 - January 2015

Regional Sales Manager June, 2013- January, 2015
Led regional sales operations, territory management, customer development, and team performance initiatives.
• Managed regional sales teams and market development activities.
• Developed sales plans, forecasts, budgets, and performance targets.
• Implemented trade marketing and promotional initiatives.
• Strengthened relationships with key customers and distribution partners.
• Supported new product introductions and commercial growth initiatives.

Sales Development Manager March, 2013 - June, 2013
• Identified new business opportunities and strategic partnerships.
• Conducted market research and commercial opportunity assessments.
• Negotiated contracts and supported business development initiatives.
• Assisted management in evaluating market expansion opportunities.
Company industry:
Food & Beverage Production
Job role:
Sales

CREDIT CARD SALES CONSULTANT

April 2010 - February 2012

BLOM BANK

Amman, Jordan

April 2010 - February 2012

• Developed new business through retail and corporate customer acquisition.
• Built relationships with premium banking clients.
• Achieved sales targets through consultative selling and territory
management.
• Supported onboarding and development of new sales representatives.
Company industry:
Banking
Job role:
Sales

Senior Customer Service (acting team leader)

February 2009 - March 2010

Extensya Call Centre

Amman, Jordan

February 2009 - March 2010

• Supervised customer service activities in a high-volume contact center environment.
• Managed escalated customer cases and service quality initiatives.
• Assisted in training and developing new team members.
• Supported operational efficiency and customer satisfaction objectives.
Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

SALES CONSULTANT

April 2008 - November 2008

AMERICAN EXPRESS – Jordan

Amman, Jordan

April 2008 - November 2008

• Generated new business through retail, corporate, and direct sales
channels.
• Promoted premium financial products and services.
• Developed customer relationships and supported revenue growth.
• Conducted client meetings, presentations, and market development
activities.
Company industry:
Financial Services
Job role:
Sales

Trainee at Sales Department

July 2007 - September 2007

Radisson SAS (land mark hotel)

Amman, Jordan

July 2007 - September 2007

university training course
Company industry:
Hospitality & Accomodation
Job role:
Sales

Education

Applied Science University

December 2006

December 2006

Bachelor's degree, Marketing

Jordan

GPA (rating): Good

GPA (rating): Good

Skills

B2B Sales

Expert

Sales

Expert

Porcelain

Expert

Ceramics

Expert

FMCG

Expert

Negotiation

Expert

SALES

Expert

ACCOUNTANCY

Expert

CUSTOMER RELATIONS

Expert

MEETING FACILITATION

Expert

QUALITY

Expert

SUPERVISORY SKILLS

Expert

BUDGETING

Expert

CALL CENTER

Expert

COMMUNICATION SKILLS

Expert

CUSTOMER SERVICE

Expert

team leading

Expert

report preparing

Expert

using computer

Expert

Operation

Expert

Key Account Management

Expert

Sales Coordination

Expert

Problem Solving

Expert

Development

Expert

Porcelain

Expert

Ceramics

Expert

FMCG

Expert

BUSINESS DEVELOPMENT

Expert

CERAMIC MANUFACTURING

Intermediate

CONSTRUCTION

Intermediate

FAST MOVING CONSUMER GOODS

Intermediate

FINANCIAL SERVICES

Intermediate

INTERNATIONAL MARKETING

Intermediate

LEADERSHIP

Intermediate

MARKETING

Intermediate

SUSTAINABLE BUSINESS

Intermediate

Languages

Arabic

Expert

English

Expert

Spanish

Beginner

Training and Certifications

Certifications
Training of sports coaches to deal with children at risk
Aug 2003
TOEIC Educational Testing Services
Feb 2009
Training
Technical E-Training in Material & Methods of Laticrete TILE & STONE installation
Laticrete University
Apr 2020
Technical E-Training in Laticrete Special Application & Method
Laticrete University
Apr 2020
Self Changing Management
المركز الاردني للبناء المعرفي
Apr 2007
Selling Skills Managment
Cordoba
Jul 2011
basic life insurance training course
al-nisr al-arabi insurance company
Sep 2009

Hobbies and interests

reading books and attending new marketing and sales courses