Fajad Kulod, Customer Service Representative

Fajad Kulod

Customer Service Representative

Aramex

Location
Saudi Arabia - Jeddah
Education
Bachelor's degree, Information Management
Experience
15 years, 5 Months

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Work Experience

Total years of experience :15 years, 5 Months

Customer Service Representative at Aramex
  • Saudi Arabia - Jeddah
  • My current job since October 2021

- Answering calls & emails from clients/teams.
- Monitor outstanding shipments.

Customer Care Executive at Aramex - United Arab Emirates
  • United Arab Emirates - Dubai
  • August 2020 to September 2021

- Responds to inquiries, complaints & requests via email or phone calls
- Monitoring & closing pending shipments (cases)

Customer Account Executive at Aramex
  • Saudi Arabia - Jeddah
  • January 2013 to August 2020

- Responds to inquiries, complaints & requests via email or phone calls
- Closing job cost sheets (financial reports for freight shipments)
- Monitoring & closing pending shipments (cases)

Loans Clerk at Rural Bank of Midsayap, Inc.
  • Philippines
  • June 2009 to September 2012

1. Assist the Credit Investigator/Inspector in the preparation of loan papers and other legal documents.
2. Assist the Loan Bookkeeper in the preparation of reports required by the Central Bank of the Philippines.
3. Prepare and send reminder and collection letters to past due loan borrowers.
4. Assist the Loans Bookkeeper in the preparation of maturity record.
5. Make on-site follow-up on borrowers and make a report of said visit.
6. Attend to other matters as may be assigned to him by the Manager.

Trainee at Metropolitan Bank and Trust Company
  • Philippines
  • March 2008 to May 2008

To help the employees of the bank on their daily transactions.

Encoder at Community Extension Services
  • Philippines
  • March 2004 to May 2004

To assist the Head of the Office/other employees in the preparation of their corresponding papers.

Encoder at Midsayap Municipal Hall
  • Philippines
  • March 2003 to May 2003

To encode data about the house numbering project on the database.

Education

Bachelor's degree, Information Management
  • at Notre Dame of Midsayap College
  • March 2009
Diploma, Software Technology
  • at Notre Dame of Midsayap College
  • March 2005

Specialties & Skills

Typing Encoding
Preparation of Daily Weekly Monthly reports
Preparation of Daily Reports to the Manager
Letters of Credit & Guarantee Bank Exposure
Computer Programming
Driving
Computer

Languages

English
Expert
Filipino
Expert
Arabic
Beginner

Memberships

Muslim Student Organization
  • Member
  • June 2002
Notre Dame of Midsayap College Alumni Association
  • Member
  • March 2005

Training and Certifications

JOOMLA in Web Designing Seminar/Workshop (Certificate)
Date Attended:
January 2009
Valid Until:
January 2009
National Certificate II (Certificate)
Date Attended:
March 2009
Valid Until:
March 2009
3 Month Actual Driving with Troubleshooting (Certificate)
Date Attended:
November 2005
Valid Until:
January 2006