Fanil Mukhamedgaliev

- Articulate and implement an IT strategy and actualize it upon company requirements and goals change.
- Identify IT project needs and manage IT project portfolio
- Organize the processes of setting up and coordination of goals, objectives and budgets of IT projects
- Manage of Company’s IT budget
- Plan and control the costs of IT projects
- Organize and manage the IT procurement process.
- Manage a distributed IT team (70+ people)
- Manage the continuity and quality of IT services provided
- Make up and maintain a catalog of IT and business services of the IT department- Monitor and control the compliance with agreements on the level of IT services provisioning (SLA)
- Interact with delivery and supporting divisions of the Company regarding IT services.
- Organize the process of information security management of IT services
- Ensure compliance with ISO 9000, 27000

Scope: Managing of RIM, Process Management, Software development and applications support services for Western Europe companies
Processes management services - Incident Management, Change Management, Problem Management, Asset and Configurations Management, Capacity and Release Management, Transition and Transformation.
Project and Project Portfolio Management - portfolio of 30-40 active projects from pre-sale and initiation to delivery, UAT/AIS and closure.
A distributed team volume under direct management ~100 FTE (headcount ~150 professionals) spread across three different locations.
Key Accountabilities:
- Team composition and management. Compose, lead, motivate and develop a service delivery team
- Adaptation of the standard delivery model.
- Identify, formalize and request non-standard skillset needed.
- Assignment of the project operations roles within the team.
- Lead different resource domains and cross-functional teams in a daily operation, troubleshooting and resolution of issues
- Manage and lead the major escalations, complaints and crisis activities
- Manage continuous service improvement - develop, communicate, execute and control the CSIP
- Manage the major problem-solving sessions and root cause analysis (RCA)
- Manage the Lean processes and methodologies implementation and follow up (Fujitsu’s Sense & Respond, Kanban, automation)
- Prepare the charge calculations for the service provided
- Prepare the forecast and manage the purchase orders (PO)
- Manage the PnL
- Manage contract and variation agreements (VA)
- Manage Operational level agreement and Service description (OLA/SD)
- Manage revenue plan.
- Manage vendor, 3rd party contracts relating to the service contract
- Adaptation of the standard services for the account needs.
- Manage the quality of the service provided
- Set and control the project KPIs
- Plan and implement the cross-functional processes (ITIL)
- Manage extra-works for out of the business as usual services
- Manage communication plan and escalation matrix
- Manage the opportunities and proposals
- Support Account development plan
- Manage the knowledge transfer and the start of services
- Support the service transition

Main KPIs:
- Meet Service Requirements - SLA
- “Green” PnL
- Customer feedback (CSAT)
- Meet planned revenue
- Resolved complaints rate
- Account development plan progress

Department general management, administration and control (10 employees under direction).
IT Strategy development and implementation.
Planning, optimization and execution of IT budget.
Negotiation, conclusion and execution of agreements with service, equipment and software providers and vendors.
IT Project Management (analysis of business plans, business processes, prioritize, costs estimation, scheduling, conclusion and distribution of tasks, monitoring and control, change management, clarifying the tasks, outcomes implementation, problem solving, project documentation and reporting)
IT Department staff management and couching.
Projects managed and implemented:
• Data Center with virtualized environment - HP hardware infrastructure: Blade System c7000, ProLiant BL460c gen 8, HP 3PAR StoreServ 7200, HP 8/24 SAN Switch, HP 5500 HI Switch Series.
Virtualization - VMWare vSphere 5.5 Standard edition with vMotion, HA, and FT capabilities.
32 VMs for financial, infrastructure and supporting services including ADS (Windows 2012), e-mail (MS Exchange), portal and collaboration (MS SharePoint), UC (MS Lync), SWIFT Alliance Entry, service desk automation (Zoho ManageEngine ServiceDesk Plus), IT infrastructure monitoring service (Zabbix), web servers and applications (Apache, Nginx), etc.
• «Financial core» - HW/SW infrastructure for core banking systems and payments gateways: IBM Power 750 Express Server & IBM Storwize V7000, with Oracle 11g EE databases (3x Standby - Active DataGuard nodes) and Oracle WebLogic Server 11g application servers

IT Solutions presale consultant for financial institutions
Project management, information systems research and audit services, customer problems and demands detection, technical specifications preparation, technical design development and implementation, consulting, support.
Interactions with vendor partners - HP, IBM, Fujitsu, Cisco, NetApp, Oracle, Microsoft, VMWare, Xerox.

Project management for the implementation of infrastructure and business software in datacenter.
HP BTO products and Microsoft products implementation in one of the State Enterprises in Uzbekistan.
The project was aimed to carry out the construction of a unified environment to support local and remote access to information resources, as for the Intranet services, providing automation of data collection, storage and processing of information. Provision information services in conjunction with various hardware and software services for different users, such as a unified file service, unified database service, etc.
HP Services implemented:
- HP Data Protector - backup system with HP MSL 8096 LTO Library
- HP Server Automation - automated servers management
- HP Business Service Management (BSM) - to monitor, manage and aggregate information from IT services
- HP Node Network Manager (NNMi) - network and network devices management system with iSPI Quality Assurance, iSPI Network Engineer Tools NET, iSPI Performance smart plug-ins.
- HP Network Automation - automation network services
- HP Operations Manager and Performance Manager - systems and services agent-based monitoring and performance monitoring
- HP Performance Insight - extensive monitoring and forecasting system
- HP Site Scope - agentless monitoring system
- HP x9270 NAS storage system
MS services implemented:
- MS Hyper-V - virtual computing environment
- MS SQL Server - database server
- MS Exchange - mail server
- MS SharePoint Server - intranet, docflow, collaboration services
- MS ForeFront Protection Suite - network security
- MS ForeFront TMG - firewalling, vpn, DMZ, proxy services
The Customer have got at its disposal the system for management and monitoring of entire computing infrastructure, high-performance network and networking storage system.
The solution was implemented based on HP hardware - HP Blade system and servers, HP ProCurve Networking devices, HP StorageWorks x9720 NAS system, and HP “thin” (diskless) workstations. Most of the servers were implemented using MS Windows 2008 Server 64bit. Some of servers were installed with RHEL 5.5 in accordance with Customer requirements.

Responsible for the corporate IT security strategy.
Responsible for Corporate IT Governance.
Managing daily operations related to maintaining corporate IT security and managing the administration of firewalls, FTP servers, web servers.
Conducting internal IT audits for network, server hardware, the email system, a variety of business applications and supporting external IT audits.
Control the software procurement activities and SAM.

Department general management, administration and control (20 employees under direction).
IT Strategy development and implementation.
Planning, optimization and execution of IT budget.
Negotiation, conclusion and execution monitoring of agreements with service, equipment and software providers and vendors.
IT Project Management (analysis of business plans, business processes, prioritize, costs estimation, scheduling, conclusion and distribution of tasks, monitoring and control, change management, clarifying the tasks, outcomes implementation, problem solving, project documentation and reporting)
IT Department staff management.
Development, implementation and maintenance of internal policies, information security policy, other IT rules and procedures. Development and implementation of business continuity plan (BCP) and disaster recovery plan (DRP).
Projects managed and implemented:
1. VISA cards processing system Card Suite (Tieto Enator, www.tieto.com) implementation (cards issuing, acquiring, back-office, front-office, e-commerce, SMS-information, etc.) in technical support and communications areas - Processing data center - HP servers and storage, Linux RHEL, Oracle Database.
2. Windows domain structure implementation (DC, DNS, DHCP, Sites, Group Policies, etc.), and Unified Communications services using MS OCS, MS Exchange (e-mail, voice, video, web conferencing, corporate calendar, corporate address book, Live Meeting, Office Communicator, Outlook, etc.).
3. Data Center project across 8 branches (Oracle 10g Real Application Cluster, HP-UX 11i, HP EVA 4100/6300 SAN Storage). MS Terminal Services (cluster, load balancing) and HP “Thin-Clients” diskless workstations (Windows CE and XP Embedded with RDP) at users‘ side.
4. Internet- and mobile- banking systems development and implementation in production environment (.Net web-services, MS IIS, Oracle database).
5. Corporate portal/knowledge management system installation, development and implementation with knowledge testing and online learning capabilities (MS Office SharePoint Server, .Net webparts and web-services, MS SP Learning Kit).

Internal general computer controls and application controls audit and consulting services.

Managing of department and Bank's information systems. Oracle 8i/9i DB, IBM AIX 5L, Windows 2000 domain, SWIFT Alliance Entry 5.5 and SWIFT Net, Linux administration.

Managing of department and Bank's information systems. Oracle, Informix DBs, SCO Unix, Windows NT 4.0 domain, SWIFT Alliance Entry administration.

Oracle DB, MS Windows NT 4.0 domain, Novell Netware 4.10 NDS administration. Developing banking modules using FoxPro 2.0.