Farhan Mahamood

HENDI AL SHAMSI GENERAL TRADING BUR DUBAI, DUBAI, U.A.E
Sales representative in Hendi Al Shamsi General trading March 2012 - Present

• Answer customers' questions about products, prices, availability, product uses, and credit terms.
• Contact new and existing customers to discuss their needs, and to explain how these needs could be met by specific products and services.
• Quote prices, credit terms and other bid specifications.
• Negotiate prices and terms of sales and service agreements.
• Maintain customer records, using automated systems.
• Prepare sales contracts for orders obtained, and submit orders for processing.
• Select the correct products or assist customers in making product selections, based on customers' needs, product specifications, and applicable regulations.
• Collaborate with colleagues to exchange information such as selling strategies and marketing information.
• Demonstrate and explain the operation and use of products.
• Provide customers with ongoing technical support.
• Inform customers of estimated delivery schedules, service contracts, warranties, or other information pertaining to purchased products.
• Complete expense reports, sales reports, and other paperwork.
• Verify that materials lists are accurate and that delivery schedules meet project deadlines.

24/7 CUSTOMER BANGALORE, KARNATAKA, INDIA
Social and Interactive Media Advisor June 2011 - December 2011

• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Enter commands and observe system functioning to verify correct operations and detect errors.
• Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Confer with customers via chat to provide information about products and services, to take or enter orders, cancel accounts, or to obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Refer unresolved customer grievances to designated departments for further investigation.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
• Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

ADDITIONAL SKILLS
• Communicate fluently in English, Hindi and Malayalam.
• Proficient in written and spoken English
• Able to communicate with customers efficiently and in Professional manner
• Able to understand and resolve customer complaints and requests efficiently
• Knowledge of MS Office, Photoshop and 3ds Max.
• Familiar with Windows Operating Systems (XP, Vista, 7, 8)
• Able to remain calm and perform any actions required during crisis.
• Team facilitator
• Excellent driving skills with knowledge of UAE roads.