Fatma Harb

Personal Assistant for the General Manager.

Responsible for a wide range of duties as delegated by the General Manager and the Vice President of operations when required, Responsibilities included managing the office and diary of the General Manager, attending and noting of board meeting minutes, confidential and routine administrative reports, writing internal announcements, customer satisfaction surveys, dealing with VIP clients.

Duties and responsibilities:
 Intensive diary management - managing hour to hour of the GM time, making sure they are fully appraised for every meeting.
 Screen and prioritize all incoming calls and post for the GM as required.
 Set up and co-ordinate meetings: book venues, provide catering, organize equipment, offer presentation assistance and help with telephone and video conferencing communications.
 Attend scheduled meetings, organize and collate all necessary materials, prepare presentations and take minutes to be distributed to attendees accordingly.
 Arrangement of GM international travels including international flights, hotels and taxis.
 Managing the expenditure process - collating expenses and raising purchase orders.
 Prepare communications on behalf of the GM and Management team.
 Act as a professional point of contact to all external suppliers and clients.
 Comprehensive internal event management - employees open day, annual staff parties.
 Compile and gather daily information for a monthly report on guest feedback.

-Direct Assistant for both General Manager & Marketing Manager.
-Coordinate and schedule meetings, conferences and appointments for the Sales Manager to ensure no scheduling conflicts, and ensuring adequate solutions for providing timely and cost effective decisions whenever is needed.
-Preparing quotations, processing of orders, and handling all communications with external associations and replying to all inquiries.
-To document/ record information, maintain files, process all paper work, and to perform day to day administrative tasks including preparing quotations, processing of orders, and handling all other communications with external associations.
-Preparing all forms of communications to provide information to sales manager, peers, subordinates and to communicate with other Departments.
-Providing daily, weekly, monthly, quarterly and annual reports and analysis for the sales function and sales personnel and raising them to management.
-Follow and maintain Company standards of luxury in accordance with Company Luxury and Quality System requirements.
-Responsible of Showroom by ensuring that showroom display & set-up is at the required luxurious standard, verifying cars that arrived from the Infiniti Motor Co, Make sure vehicles are physically checked every day for flat tires or any damages and stored in order.
-Creating a good working relationship with external organizations like banks and insurance institutions personnel and maintaining these relationships.
-Developing and maintaining constructive and cooperative working relationships with other departments and creating a good working relationship with external organizations such as banks and insurance institutions personnel and maintaining these relationships.
-Explaining specs and procedures of the sale of vehicles to prospective customers, following up with customers and arranging individual's test drives to ensure completeness of the deals.

I'm a main promoter in every sales' Campaign I always reached my target.

Telemarketing and Broker

I was The Manager's Secretary

Promoter

I had Clients in the company and I used to act as a sales agent.

Sale's Promoter

Telemarketing Agent

I was a sale's promoter for effect