Mall Manager
Tilal Development Company
Total years of experience :30 years, 4 Months
Overall Responsibilities:
1. Handle the day-to-day operations in the mall ensuring operations are kept up to the highest quality standards in order to meet all tenant and customer requirements.
2. Coordinate mall team and contractor employee works to oversee daily operations incl. maintenance, security & cleaning, pest control, waste collection, mall administration and customer service.
3. Conduct tenant orientation meetings for the entire mall, covering emergency procedures, communication systems and other security procedures relating to the tenants of the Mall.
4. Maintain a strong working relationship with all important Municipal Emergency services including Police, Civil Defense, and Fire & Para Medic Services.
5. Identify & inform Management of any Health & Safety risk related to the Mall building that may affect employees, contractors & the general public.
6. Manage tenant shops operational compliance (i.e. shop appearance, merchandise, trading hours, waste removal, signage, etc.) through regular audits, surprise visits, etc. Rectify any non-compliance through official warning, lease contractual penalties, as required.
7. Ensure mall operating policies & procedures are duly followed by the tenants, service providers, contractors, etc. incl. Occupational Health & Safety standards.
8. Complete a daily report of vehicular traffic and other issues & provide a summary on a weekly basis to the Management of the mall.
9. Implement cost cutting program with planned targets and improving efficiencies in all operational areas.
10. Maintain high-quality property standards through daily checks and periodic preventive maintenance (i.e. cleanliness, AC level, lighting, assets & equipment) and security control for mall premises incl. parking, service areas, toilets and other common areas.
11. Supervise, guide and mentor the Mall Operations team reporting into and take full responsibility in identifying potential talent and timely supporting professional development.
12. Develop clear understanding about sales/turnover for shopping mall tenants. Collect tenant sales reports in timely manner for management reporting and decision-making.
13. Ensure timely payments collection from tenants (rents, charges, deposits) and payables towards service providers and suppliers for mall operational activity (maintenance, cleaning), ensuring all invoices within the operating budget authority levels are presented and approved, coordinating with finance and management for correct authority levels.
14. Perform annual review of retailer performance. In consultation with mall management and country management, recommend appropriate tenant mix/use for annual planning and implementation.
15. Maintain up-to-date records and documentation for both mall-related (i.e. insurance, completion certificates, approvals) and tenant-related (i.e. lease contracts, trade licenses, insurance, approved drawings, permits, etc.)
16. Handle all conflicts and dispute situations amongst tenants, customers, mall visitors with help of security, in a smooth manner avoiding any disruption to mall operations
1. Oversee the marketing and advertising of vacancies on media/advert channels to attract potential tenants.
2. Overlook all agreements related to leasing and marketing of the mall.
3. Research the property market to obtain information on competing lease rates and other trends that affect occupancy and rent.
4. Oversee budgeting, planning, advertising, promotion, community relations, public relations and sponsorship.
5. Perform tenant screenings and identify prospective tenants looking to lease a property.
6. Provide potential tenants with a tour of property or home highlighting the valuable features of the building in order to, identify their requirements and convince them to rent a property.
7. Run background checks on potential tenants to evaluate their credit status and criminal records to determine if they are eligible occupy a building.
8. Maintain contact with lessees during their tenancy period to oversee their welfare and help resolve property issues/ aid them in the resolution of arising issues such as damaged facilities.
9. Oversee the processing / approval of client applications and lease documents.
10. Oversee the implementation of the articles in lease agreement and mall house rules.
11. Negotiate /elaborate the terms of lease, rental rate and period of payment to tenants lease terms.
12. Collect rent on a monthly basis and Follow up with clients in a timely manner/handle late payments in a timely manner.
13. Promptly respond to inquiries made via phone, e-mails, and text messages and provide accurate information.
14. Act as liaison between tenants and property owners.
15. Organize meetings during which leasing operations are discussed to identify solutions necessary for achieving occupancy targets.
16. Ensure the proper documentation and storage of leasing
17. Manage mall operations staff.
18. Overlook all legal cases related to the facility or the tenants.
19. Overlook all communications with government entities and keep good relationship with them.
20. Overlook all administrational tasks related to the mall.
21. Ability to work with minimal supervision.
22. Any other responsibilities identified by the employer from time to time.
• Maintains administrative staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities.
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures.
• Provides supplies by identifying needs for reception, switchboard, mailroom, and kitchen; establishing policies, procedures, and work schedules.
• Provides communication systems by identifying needs; evaluating options; maintaining equipment; approving invoices.
• Purchases printed materials and forms by obtaining requirements; negotiating price, quality, and delivery; approving invoices.
• Completes special projects by organizing and coordinating information and requirements; planning, arranging, and meeting schedules; monitoring results.
• Provides historical reference by developing and utilizing filing and retrieval systems.
• Improves program and service quality by devising new applications; updating procedures; evaluating system results with users.
• Achieves financial objectives by anticipating requirements; submitting information for budget preparation; scheduling expenditures; monitoring costs; analyzing variances.
• Maintains continuity among corporate, division, and local work teams by documenting and communicating actions, irregularities, and continuing needs.
• Maintains professional and technical knowledge by attending educational workshops; benchmarking professional standards; reviewing professional publications; establishing personal networks.
• Contributes to team effort by accomplishing related results as needed
General HR operational work like preparing all letters (offer, increment, promotion, transfer, bonafide letters etc); conducting joining formalities & new employee induction programmer; handling employee queries general as well payroll related; maintaining personal files.
Responsible for: HR operations and Post Peoplesoft Implementation Operations
Alargan Towell Investment Co LLC I was joined 22nd Feb’2009 till date as a Public relations and administration executive, working as a HR & administration executive interacting witch ministries and internal customers,
Processing all non-Oman Staff matter with ROP & Ministry of Main Power
Achieving Oman green card Ministry of Main Power
Handling over all Payroll
Controlling administration related work & IT Relative
Interacting with Bank
PASI handing
Handling Utility
Assisting HR managers in coordinating & tracking training programmers across locations.
General HR operational work like preparing all letters (offer, increment, promotion, transfer, bonafide letters etc); conducting joining formalities & new employee induction programmer; handling employee queries general as well payroll related; maintaining personal files.
Managed the Follow-up with the branches for the past due’s and handle the all ATM issues from; reconciliations, issuance of ATM cards, report the management on monthly basis with the Card Management System (CMS). Moreover I am handling all issues from system support for the salary processing to customer incoming and outgoing salaries. Major part of my roll in the bank is support the local users for the banking system (Phoenix) issues due to my experience and knowledge of this system, Managed the Follow-up with the scheem Invoice (OLNG & OXY & ALMAHA). Overlooking at the Account services & Clearing & recovery of the Past Due customer’s. Help the Recovery Dept follow-up with the Legal adviser. Manage the Salary Transfer System. Manage the Branch operation support
Responsibilities:
• Prepare the polices for marina & fir & Made the car Insurance
• Made the reinsurance polices
• Made the monthly reinsurance report.
Responsibilities:
• Counter Clark receive the cheque & cash.
• Work in salary dept & clearinghouse with Center Bank of Oman.
• O B C dept & L B C dept.
• In charge of CD dept at main branch.
• Teach the branch’s staffs about the new system come to the bank.
• Work as asst. branch manager at al awabi branch.
• Customer Service dept In charge.
• IT dept Training branch staff for the new system.
• Forging currency.
• Cash dept
• Account dept.
• Loan dept.
• Marketing dept.
• Dialing room.