Fiona Gonsalves

• Working at present as a HR Coordinator for the firm; assisting the Dubai HR Service Centre - handling all HR & Administrative duties.
• Required to coordinate with employees and obtain their updated personal information.
• Responsible for maintaining employee records on SAP on a regular basis and filing documents on their respective files on the shared folder.
• Managing employee movement (new hires/ re-hires, transfer/ group transfer, promotion/demotion, salary change, voluntary/ involuntary leavers), generating relevant paperwork & Updating SAP and employee files.
• Coordinating with countries for Timesheets, Update offtime banks to maintain attendance/ overtime hours & sick days.
• Process Payroll on a monthly basis & provide payslips whenever requested.
• Responsible to manage/ update employee OGUK medicals, medical insurance, appraisals
• Preparing employment certificates, reference letters & sending out couriers
• Monthly reports
• Attend to employee queries
• Providing support to the team & performing other duties to complete independently as assigned.

• Worked as an HR Administrator for the firm and handling all HR & Administrative duties for a new Rig.
• Created a master tracking sheet with personnel details & maintaining strict security in respect of personal information, on computer/ personal files.
• Monitor and maintain personnel records/files, i.e. correspondence, contracts, certificates, CVs, appraisals etc. are up to date & accurate.
• Updated & maintained employee records in SAP.
• Assisting managers in setting up interviews, coordinating the recruitment and selection of suitably qualified personnel for new and existing contracts
• Confirm references to ensure new personnel are suitable for position
• Arrange pre-employment, periodic medical examination.
• Assisted in preparing the Country Guide & Joining Instructions for employees.
• Coordinating with employees to acquire relevant information, follow-up on timelines/ deliverables & keep them updated with any new practises/ information with regards to their contract.
• Manage employee changes i.e. promotions, salary changes, transfers.
• Process Payroll and payslips on a monthly basis
• Maintain crew schedule of personnel on a daily basis. Liaising with the Toolpusher and Operations Manager regarding personnel movements.
• Arranging tickets, travel insurance, hotel bookings and transportation for all employees as required prior their arrival.
• Coordinated & arranged trainings in SHJ, AUH & AJM for crew members & liaise with training centres as required.
• Check/ process travel/crew expenses and issue Local Purchase Orders for all ticket, visa, transportation & hotel expenses incurred.
• Produce a monthly headcount report to be forwarded to Corporate HR
• Ensure monthly timesheets are processed timely; maintain offtime bank for T202 local personnel and that Regional HR are provided with timesheets for expat personnel.
• Manage work permit application process for all personnel.
• Monitor employee absenteeism, including sick leave, further medical follow-up
• Required to participate in disciplinary meetings and take minutes
• Manage employment termination of personnel, i.e. prepare documentation, conduct exit interview and complete employment termination forms.
• Managing driver schedule on a daily basis.
• Responsible to attend to any employee queries as and when they arise.
• Highlighting any persistent issues/opportunities to Sr. Managers and keeping them informed with regards to day to day manning requirements
• Responsible for updating and maintaining employee records on SAP.
• Assisted associates as and when required & continue to perform other administrative duties to complete independently when assigned.

• Working at present as a HR Coordinator for the firm; assisting the HR Dubai Service Centre - handling all HR & Administrative duties.
• Required to coordinate with employees and obtain their updated personal information.
• Responsible for maintaining employee records on SAP on a regular basis and filing documents on their respective files on the shared folder.
• Providing support to the team & performing other duties to complete independently as assigned.

• Worked as a HR Administrator for the firm.
· Responsible to create, maintain & ensure that all relevant employee records are up to date & accurate; in both electronic & hardcopy.
· Required to coordinate with employees to acquire relevant information, follow-up on timelines/ deliverables & keep them updated with any new practises/ information with regards to their contract.
· Handling secretarial duties like typing, filing, and faxing.
· Assisting associates as and when required & continue to perform other administrative duties to complete independently when assigned.

· Worked as a receptionist/ administration assistant for the firm.
· Responsible for day-to-day general administrative duties, creating expense reports & dispatching required documents/ packages via courier.
· Provided secretarial support to the team & performed other duties to complete independently as assigned.
· Also liable to organise & arrange a variety of meetings on a day to day basis; both internal and external, & coordinate with required personnel to assemble appropriate material, as required, to ensure the smooth running of these meetings.

• Working as part of a team of 4 in the Customer Service department.
• Currently handling the below sectors:
- DOHA, Coastal: SHJ/ AJM/ UAQ/ KHL, 3rd party: SGE/ SMILE service, BAH, DMN, KWT (Shuwaikh, Shuaiba)
• Marketing services, rates & space availability to customers on JV/ 3rd party vessels.
• Responsible for the filing of load/ discharge lists for vessels to & from JEA.
• Liaising with customers (both existing & potential) on a daily basis, to procure & secure bookings so none are lost to competitors.
• Accountable for finalizing vessels (both internal & 3rd party) basis their arrivals & required to ensure- the vessel space is utilized to its maximum capacity.
• Providing all necessary documents (rf/dg/cargo manifests)/ load lists prior vessel arrival.
• Preparing weekly- sector wise, monthly marketing reports, slideshows, schedules & commentaries.
• Passing invoices for relevant sectors & clearing disputes if any arise.
• Required to liaise closely with 3rd party vessel operators, JV partners, Operations & Accounts departments with regards to getting good connections for customers, space confirmation & release on JV vessels, information about vessel capacity, acceptance of different classes of Dangerous Goods & Slot Loss if required for any OOG cargo.
• Other duties involve obtaining vital information with regards to services & competition all/ any of which can prove to be beneficial to the company.
• Preparing stats & or highlighting any persistent issues/opportunities to Sr. Managers.
• Assisting team members in routine work & performing other duties to complete independently as and when assigned.

Main Duties and Responsibilities
•Worked as an administrative assistant for the Business Development & Customer Service department of the firm
•Responsible for maintaining relationships with tenants, and updating confidential tenant information
•Handled secretarial duties like typing, filing, and faxing
•Performed other administrative duties to complete independently as assigned.

Main Duties and Responsibilities
•Worked as an administrative assistant for the firm.
•Handled secretarial duties like typing, filing, and faxing
•Responsible for media relation update, scanning and maintaining media coverage, press-kit preparation and dispatching via courier
•Performed other duties to complete independently as assigned