FIRAS SUNNA

Real Estate Consultant at Real Estate company

• Jordan - Amman
• My current job since June 2017

 Dealing with various local and international clients.
 Arranging meetings between the seller and potential clients
 Maintaining confidentiality and not to disclose or reveal any information unless the client agrees
 Focusing on sealing the deal

Front Office Manager at Radisson Blu Tala Bay Resort

• Jordan - Aqaba
• October 2016 to May 2017

 Assisting colleagues in working as a team to deliver and maintains good working relationships inside and outside the hotel.
 Making necessary arrangements to book the requested rooms or VIP or top profile guests and meeting their expectations.
 Typing documents and brochures for preparation of meetings
 Screening and receiving visitors and telephone calls. Make appointments, answer queries and/or redirect visitors and callers. Update and maintain records and reference files.
 Supporting the Administrative Officer on human resources issues including arrange for interview panels, monitor staff leave, filing and other related matters.
 Assisting/replacing other administrative staff and perform other related duties as required.

Assistant Front Office Manager at Radisson Blu Tala Bay Resort

• Jordan - Aqaba
• April 2014 to October 2016

 Assisting the front office manager in the daily operations.
 Addressing guests concerns and meet customers’ expectations.
 Monitoring the staff training
 Assisting the front office manager to achieve the target.
 Help to run the office operations in the absence of the front office manager.

Guest Service Manager at Radisson Blu Tala Bay Resort

• Jordan - Aqaba
• January 2010 to April 2014

 Monitoring the Front Office (FO) staff to ensure that a high level of service is achieved
 Checking reports and running the FO night audit
 Handling guest complaints making sure to maximize guest’s expectations
 Motivating and supervising staff
 Cost Controlling - food and beverage
 Monitoring employees’ performance
 Maintaining supplies
 Reporting to Assistant and FO Manager

Shift Leader Front Office at Radisson Blu Tala Bay

• Jordan - Aqaba
• September 2009 to January 2010

 Supervising reception staff and duties
 Welcoming guests and escorting VIPs
 Following up and communicating with other departments
 Providing Front Office Staff with needed updates
 Make sure that guest’s information is updated with full profiles.
 Monitoring hotel status, rooms’ availability and functions.
 Monitoring employees’ performance providing them with necessary guidance and training
 Reporting to Duty Manager

Pre-opening Team, Front office Department at Intercontinental Hotel

• Jordan - Aqaba
• April 2005 to September 2009

 Welcoming the guests and leaving a positive first impression
 Handling Club floor check in/out for VIPs
 Assigning rooms taking into consideration guests profile notes and requests
 Noting down guests requests and following up on them
 Following hotel’s standards/vision and providing top service
 Working with a strong team spirit
 Seeking guest’s satisfaction
Preparing reports to shift leader.

Receptionist at Crown Plaza

• Jordan - Amman
• January 2003 to August 2004

Training in Food & Beverage Department at Crown Plaza

• Jordan - Amman
• September 2002 to January 2003