Receptionist
Le Royal Meridien Beach Resort and Spa
Total years of experience :14 years, 6 Months
Meet, greet and welcome members and prospective members
Using the Club Manager system, sign members in to the gym, completing mainly computerised
records
Constantly through conversation seek feedback from customers
Book classes and manage class timetables
Sign up new members and be familiar with the direct debit process
Maintain, through the Club Manager system, accurate receipting and accounting of all monies and
credit transactions, checking and managing floats and reconciling at the end of a working day
dependent upon your shift
Maintain a clean, safe, fully stocked and well organized work area and ensuring that all display
information is accurate and up to date at all times.
Sell and serve supplements/shakes as required.
Undertake administrative or other reasonable tasks, as required, to assist with the effective running
of the gym.
Present purchase offers to sellers for consideration.
Confer with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates.
Interview clients to determine what kinds of properties they are seeking.
Prepare documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
Coordinate property closings, overseeing signing of documents and disbursement of funds.
Act as an intermediary in negotiations between buyers and sellers, generally representing one or the other.
Present purchase offers to sellers for consideration.
Confer with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates.
Interview clients to determine what kinds of properties they are seeking.
Prepare documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
Coordinate property closings, overseeing signing of documents and disbursement of funds.
Act as an intermediary in negotiations between buyers and sellers, generally representing one or the other.
Assists and ensures that all hotel guests are treated accordingly, during pick and transfer.
Handling guest arrival with pick up request, and arrange the transportation.
Assist with guest luggage as and when required.
Give all hotel facilities information to the guest and assists them in to the car.
Inform reception manager, concierge or guest relation officers when VIP on their way to the hotel.
Be present at all scheduled flight landings and assist incoming guests with baggage clearance and directing them to transport facilities.
Stand by at the arrival terminal for every flight arrival.
Write all the additional instruction for guests or information about guest arrival or departure in the logbook and should be transferred to the expected arrival list of each airport rep.
If the pickup is not arranged by the hotel then, Guest should be shown only to the recommended taxi or limousine.
Escort the guest to the official car rental and deals with authorized car rental staff.
Any changes on arrival and departure flight must be reported to Front Office manager and chief concierge.
If there is a problem while on duty without the supervisor, must be discussed and report to front office manager.
Responsible for good service and maintain close relationship with all official sectors at the airport and most of all, maintain a spirit of team work among the hotel’s personnel. Submit names and arrival flight numbers to meeting service staff.
Ensures the neat of appearance and grooming of airport representative officers.
Anything that is related to operation as well as special cases of leaving must be noted down in the logbook, and also have to have the written approval of Hospitality Manager or Chief Concierge.
Must follow the working schedule properly. Any changes to be reported and approved by front office manager, assistant front office manager and assistant managers.
Maintain detailed knowledge of all facilities and services offered by the hotel.
VIP and VVIP guests to be welcomed at the airport and ensure transportation is arranged.
Maintain a good relationship with airline personnel, immigration and custom officers under the guidance of the Manager.
Sort and distribute incoming mail to areas and staff within the organisation and dispatch outgoing mail
Write business letters, reports or office memos using word processing programmes
Answer telephone enquiries from customers, attend to visitors and assist other staff in the organisation with their enquiries
Operate a range of office machines such as photocopiers, computers and faxes
File papers and documents
Undertake other duties such as banking, credit control or payroll functions.
with (AQF) Australian Qualifications Diploma in Victoria University (Melbourne, Australia)