Fuaad Ahmed, social media analysis

Fuaad Ahmed

social media analysis

wadi.com

Location
United Arab Emirates - Ajman
Education
High school or equivalent, Graduated
Experience
8 years, 11 Months

Share My Profile

Block User


Work Experience

Total years of experience :8 years, 11 Months

social media analysis at wadi.com
  • United Arab Emirates - Dubai
  • My current job since August 2016

Following up with customers inquiries on social media, raise issues and count positive and negative comments

CE and social media Team leader at Wadi.com
  • United Arab Emirates - Dubai
  • My current job since January 2017

Handling social media pages to reach the targets goal.
analyze the negative comments.
Monitor the response time.

Customer service / Social media at Wadi.com
  • United Arab Emirates - Dubai
  • April 2015 to December 2015

ensure negative Feedback being covered.
Reaching targets given.
Handle angry customer.
Monitor social media negative campaings.

Call Centre Agent at CUPOLA TELECOMMUNICATION SERVICES
  • United Arab Emirates
  • January 2015 to May 2015
Telemarketer at SYNERGY
  • United Arab Emirates - Ajman
  • November 2014 to February 2015

Education

High school or equivalent, Graduated
  • at Humade bin Abdul-Aziz High school
  • June 2011
Bachelor's degree, Media and communication
  • at SZABIST University
  • January 2011

current haven't graduated yet

Specialties & Skills

Creative Writing
Educational Psychology
Training
Communication Skills
Media 100
Social media analysis
Creative writer
CALL CENTER
COMMUNICATION SKILLS
GESTIÓN
LEADERSHIP
LISTENING
MICROSOFT OFFICE
PERSONAL
PHOTOGRAPHY
PROBLEM SOLVING

Languages

Arabic
Expert
English
Expert