IT Manager
Kuwait Hospital
Total years of experience :41 years, 8 Months
- Procurement of IT software, hardware, and maintenance products.
- Responsible for recruitment of new IT staff.
- Managing and reporting on the allocation of IT budget.
- Identifying and acting on opportunities to improve and update software and systems.
- Developing and implementing IT policies and best practice guides.
- Conducting regular system audits.
- Running regular checks on network and data security.
- Running and sharing regular operation system reports with C-Level staff.
- Overseeing and determining timeframes for major IT projects including system updates, upgrades, and migrations.
- Ensuring all requirements and change requests are met by the vendor.
- Providing direction for IT team members.
- Identifying opportunities for team training and skills advancement.
• Exploring and designing creative new approaches to solving real IT risks and challenges.
• Expertise in developing IT industry-specific strategies and solutions.
• Leading the Hospital Information System (HIS) change management team.
• Developing and implementing IT policies and best practice guidelines.
• Identifying and acting on opportunities to improve and update software and systems.
• Running and sharing regular operation system reports with C-Level staff.
• Overseeing and determining timeframes for major IT projects including system updates, upgrades, and migrations.
• Conduct regular system audits.
• Ensuring all requirements and change requests are met by the vendor.
• Procurement of IT software, hardware, and maintenance products.
• Responsible for recruitment of new IT staff.
• Managing and reporting on the allocation of the IT budget.
• Running regular checks on network and data security.
• Providing direction for the IT team members.
• Identifying opportunities for team training and skills advancement.
Achievements:
Identifying the risk areas in the IT department and creating a project plan for implementing the solutions for each area. Managing the change management process to capture, review, approve, and close the HIS change requests. Creating the IT department KPIs. Refreshing the IT infrastructure through implementing new server and network technologies. Implementing the DR site.
- Developing and overseeing HIS (VistA) implementation project timeline in all its clinical components (EHR, LIS, RIS).
- Acting as a counterpart for vendors functional consultants during the VistA implementation.
- Developing and continuously update training materials for vaious training sessions (Orientation, Advanced, Refresher Classes, Helpful Hints, FAQ).
- Conducted classroom style training for users, and one-on-one training sessions with users as needed
- Conducted observations of users in their environment to identify areas for improvement and suggestions for workflow redesign.
- Configuring SIH’s standard and clinic specific templates and customization.
- Acting as the primary resource to SIH’s helpdesk staff in ticket resolution.
- Providing support for new branches, specialities and medical centres implementations
- Assists by coordinating requests from clinical users for system modifications and enhancements.
- Working with various vendors for issue resolution.
Maintenance of an issue knowledgebase to document specific training issues related to the application.
• Assisting in defining best practices for the delivery and implementation of the HIS system.
• Developing and overseeing HIS implementation project timeline in all its clinical components (EMR, LIS, RIS) in all hospital departments: OPD, IP, ER, ICU, OT, L&D, Day Case, Laboratory, Radiology, Pharmacy, Medical Records.
• Demonstrate analytical leadership in developing and positioning risk and compliance IT solutions to clinical and non-clinical departments.
• Acting as a counterpart for vendors functional consultants throughout system implementations.
• Supervising assigned champions and super users.
• Project Manager for the implementation of multiple clinical and non-clinical applications.
• Support the implementation of the new ERP system.
• Ensuring all requirements and change requests are met by the vendor.
• Developing and continuously updating training materials for various training sessions (orientation, advanced, refresher classes, helpful hints, FAQ).
• Conduct classroom-style training for super users, end users, and one-on-one training sessions with users as needed.
• Conduct observations of users in their environment to identify areas for improvement and suggestions for workflow redesign.
• Configuring standard and clinic-specific templates.
• Providing support for new branches, specialties, and medical centers implementations.
• Leading internal teams and task forces for IT projects.
• Managing the IT function on a day to day operational basis.
• Building and maintaining vendor relationships and managing the purchase of hardware and software for the IT department in Kuwait.
• Initiating and implementing improvements and making constructive suggestions for change in the IT department.
• Suggesting areas for improvement and internal processes along with possible solutions.
• Create data management solutions.
• Working with project teams to help implement internal Databases and systems.
• Overseeing the administration and maintenance of the software “Centricity RIS/PACS”.
• Provide leadership to internal teams & task forces for IT projects besides implementing improvement initiatives for internal processes.
• Liaise with project teams in the implementation of internal systems as well as ensure smooth functioning of operations from an IT perspective.
• Involved in developing database management solutions for Sheikh Jaber Al-Ahmad Molecular Imaging Centre in Kuwait and for local and international clients.
• Focus on administration & maintenance of software Centricity RIS/PACS.
• Develop & maintain a good business relationship with vendors about the procurement of hardware & software for the IT department in Kuwait.
Achievements:
• Building the complete IT infrastructure: servers, switches, routers, network, PCs, IP telephony, CCTV, access control, RIS/PACS system
• Installation, maintenance, monitoring, and troubleshooting for company and costumer databases: remote maintenance as well as on site.
• Creating and maintenance Oracle databases required for testing and development.
• Performing ongoing tuning of the database instances and bottlenecks performance.
• Installation of Oracle patches and updates.
• Installation of software release updates and patches.
• Creating forms and Reports.
• Error diagnostics and debugging of Oracle databases.
• Costumer training and support throughout the whole project.
• Certification as Oracle 10g database administrator certified professional (OCP).
• Involved in installation, maintenance, monitoring & troubleshooting of organizational and customer Oracle databases including remote/ onsite maintenance.
• Ensured creation & maintenance of Oracle databases aligned to testing & development requirements.
• Conducted ongoing tuning of database instances and bottleneck performance.
• Involved in the installation of Oracle patches & updates, and the creation of forms & reports.
• Imparted training to customers and rendered support throughout the project.
• Installation, maintenance, monitoring, and troubleshooting for company and costumer databases (Oracle, MySQL): remote maintenance as well as on site
• Installation DB-Server: operating system (Windows 2003 Server), database (Oracle, MySQL), and database applications.
• Installation of Oracle patches and updates.
• Data validity: analyzing validity of data.
• Further development of applications for reporting and backup.
• Testing and validating of internally developed applications.
• Involved in installation, maintenance, monitoring & troubleshooting of organizational and customer Oracle/ MySQL databases including remote/ onsite maintenance.
• Installed DB Server, operating system (Windows 2003 Server), database (Oracle, MySQL), and database applications in addition to the installation of Oracle patches & updates.
• Involved in the analysis & validation of data and developing applications about reporting & backup in addition to testing and validation of internally developed applications.
• Designing & creating ORACLE and SQL server databases.
• Oracle-Trainings for colleges.
• Software testing, analyzing and software validation
• Designed & created Oracle & SQL server databases in addition to PL/SQL and database programming in Oracle 9i.
• Involved in customer training & support, conducting Oracle training sessions for colleges.
• Focused on testing, analysis, and validation of software.
• Analyze and program software and interfaces
• Prepare / evaluate technical descriptions of programs / reports to match user requirements
• Create reports & support data extraction
• Maintain and improve the set-up of applications
• Prepare test plans for system and add-ons
• Establish procedures to maintain system
• Support training for new systems / system functionality
• Help to maintain databases
• Involved in analysis of program software & interface, preparation/ evaluation of technical descriptions of programs/ reports aligned to user requirements.
• Focused on maintenance & improvement of application setup, creation of reports, supporting data extraction, and preparation of test plans for system and add-ons.
• Set up system/ database maintenance procedures and conducted training sessions on new systems/ system functionality. Developed PL/SQL and database programs in Oracle 9i.