Gerald Galon

Managing facility audits and corrective actions by documenting and reporting product or
service quality levels and implement a standard workflow environment.
Liaising between end-client and team members to solve problems and following up with
the appropriate channels when mistakes are found.
Conducting inspections and pop-up visits to project sites to interpret and implement
quality assurance standards and procedures. All facility policies are maintained in a
comprehensive document control application.

 Handles and responds to Group and event inquiries within twelve hours, liaising with the DOS regarding availability, rates, F&B requirements and the follow-up of the offer.

 To confirm that all enquiries have been handled to the satisfaction of the client and are in line with optimizing the availability and revenue streams for the hotel.

 Prepares contracts for confirmation of the business and ensures that this is returned within the required set time.

 Ensures that clients adhere to the contract policies and payment of the deposits in the requested time period.

 Coordinates reservations rooming lists for groups, tour series, and special programs for the Hotel. Handles the above and liaise with the Reservation, Front Office Manager and DFB to ensure proper communication within the hotel of the services required.

 Advise the Front Office Manager, Reservations and Banquet Manager or Food and Beverage Manager of any changes of trends relating to Group and Events business.

 Welcoming the events organisers before the event starts and introducing them to the person in charge of the function space.

 Printing out his/her daily activities, following them throughout the day and updating them with the results in Delphi.

 Ensure all departments receive Action plan as per the laid down procedures.


 Ensure that a Sales attitude is adopted at all times and is aware of all Sales opportunities within the hotels that will assist in the maximisation of revenues.

 Ensure that all regretted Group and Events business is properly recorded with the reason for regret.

 Ensure that all files are kept up-to-date with the latest information, therefore ensuring that the filing is done on a regular basis, due to the heavy correspondence being handle in the Groups and Events department.

 Develop and maintain a high level of communication with all major sources of business and advise the Director of Sales where necessary.

 Update Director of Sales of any necessary and new information pertaining to Travel Trade or the Corporate business that is gathered in the Market. This can be information about the competition, economic or demographic influences.

 Adhere to all company credit policies to ensure that all revenue expected will be received. Liaise with the Credit Manager for above matter.

 Undertake any other duties as delegated by Management.

-Manage and ensure proper correspondences- Being the point of contact (telephone, email or in-person)
-Focused on future of business on corporate and non corporate accounts
-Taking total responsibilities for receiving any necessary documents and information from the client at the given time
-Responsible for any advisory of the client in planning the event and communicate with the concerned operations department.
-Liase with Pro-active Sales to coordinate Sales calls if necessary

 Help customers solve a wide variety of technical problems and offering suggestions that provide a more complete solution to their needs some routine and straightforward, some complex and challenging
 Troubleshoot high-speed connection and other computer applications related to DSL, Telephony, Dial-up, Mobile Wireless Broadband & Voice over IP Services.
 Handles team assignments and stands as Assistant Team Leader/Supervisor

 Help customers solve a wide variety of technical problems and offering suggestions that provide a more complete solution to their needs some routine and straightforward, some complex and challenging
 Troubleshoot high-speed connection and other computer applications related to DSL.

 Help customers solve a wide variety of technical problems and offering suggestions that provide a more complete solution to their needs some routine and straightforward, some complex and challenging
 Troubleshoot high-speed connection and other computer applications related to DSL.