Gerard Zapata

Sr. System Administrator at Unique Computer Systems LLC

• United Arab Emirates - Sharjah
• August 2018 to October 2022

- Provide first-level technical hands-on support on active directory, domain system, internet connection, firewall,
switches, routers, wifi, pabx, servers and email server.
- Regular monitoring of server health system, network performance and traffic through Nagios, SonicWall.
- Weekly backup of internal and hosting servers using LTO tapes through the application of Symantec backup exec
and making sure that it is successfully backed up.
- Making sure that mail server are working and see to it that email messages has no spam or viruses. Regular check
of mail server IP if blacklisted and if sender score has a good reputation.
- Add new policies or configure new connection on Sonicwall Firewall.
- Supervision of DHCP, DNS and Active Directory.
- Manage and implement new group policy in Active Directory.
- Installation of MS SQL Server and management of databases.
- Creation of new profile account in Active Directory
- Reset or unlock users account in Active Directory
- Provide users access to secured files or folders from File server.
- Manage Eset Endpoint Security Antivirus and implement new policies.
- Setup sFTP/FTP server and make sure it blocks all failed logins attempts.
- Installation and Administration of Nagios server.
- Making sure that all scheduled task runs successfully.
- Management of Mitel PABX and IP Phones. Provide users access to local or international calls.
- Monitor and do a test of UPS battery if in good condition.
- Make sure switches and routers are up and running.
- Troubleshoot and installation of Tomcat
- Setup and configure Wamp server
- Maintenance of all hardware components.
- Creation of technical documents such as procedure, guidelines and reports.
- Regular health check of servers systems.
- Installation of windows updates and security patches for windows server and users systems.
- Creation and management of SVN server repositories
- Creation of SPF and Domain keys for email domain
- Creation and management of Domain records
- Installation and Administration of Overland SnapServer (NAS)
- Management of Quickbooks 15 and installation of Quickbooks client.
- Training and troubleshooting Zebra and Woosim mobile printers when issue arises.
- Migration, Installation and configure new server.
- Management and setup of Office365
- Provide technical hands-on and remote support to customers.

System Administrator at Unique Computer Systems LLC

• United Arab Emirates - Sharjah
• August 2013 to August 2018

- Provide first-level technical hands-on support on active directory, domain system, internet connection, firewall,
switches, routers, wifi, pabx, servers and email server.
- Regular monitoring of server health system, network performance and traffic through Nagios, SonicWall.
- Weekly backup of internal and hosting servers using LTO tapes through the application of Symantec backup exec
and making sure that it is successfully backed up.
- Making sure that mail server are working and see to it that email messages has no spam or viruses. Regular check
of mail server IP if blacklisted and if sender score has a good reputation.
- Add new policies or configure new connection on Sonicwall Firewall.
- Supervision of DHCP, DNS and Active Directory.
- Manage and implement new group policy in Active Directory.
- Installation of MS SQL Server and management of databases.
- Creation of new profile account in Active Directory
- Reset or unlock users account in Active Directory
- Provide users access to secured files or folders from File server.
- Manage Eset Endpoint Security Antivirus and implement new policies.
- Setup sFTP/FTP server and make sure it blocks all failed logins attempts.
- Installation and Administration of Nagios server.
- Making sure that all scheduled task runs successfully.
- Management of Mitel PABX and IP Phones. Provide users access to local or international calls.
- Monitor and do a test of UPS battery if in good condition.
- Make sure switches and routers are up and running.
- Troubleshoot and installation of Tomcat
- Setup and configure Wamp server
- Maintenance of all hardware components.
- Creation of technical documents such as procedure, guidelines and reports.
- Regular health check of servers systems.
- Installation of windows updates and security patches for windows server and users systems.
- Creation and management of SVN server repositories
- Creation of SPF and Domain keys for email domain
- Creation and management of Domain records
- Installation and Administration of Overland SnapServer (NAS)
- Management of Quickbooks 15 and installation of Quickbooks client.
- Training and troubleshooting Zebra and Woosim mobile printers when issue arises.
- Migration, Installation and configure new server.
- Management and setup of Office365
- Provide technical hands-on and remote support to customers.

Network and System Administrator at Business Process Outsourcing International, Inc

• Philippines
• May 2011 to January 2013

Creation of new profile account in Active Directory
- Reset or unlock users account in Active Directory
- Provide users access to secured files or folders from File server.
- Manage Eset Endpoint Security Antivirus and implement new policies.
- Setup sFTP/FTP server and make sure it blocks all failed logins attempts.
- Installation and Administration of Nagios server.
- Making sure that all scheduled task runs successfully.
- Management of Mitel PABX and IP Phones. Provide users access to local or international calls.
- Monitor and do a test of UPS battery if in good condition.
- Make sure switches and routers are up and running.
- Troubleshoot and installation of Tomcat
- Setup and configure Wamp server
- Maintenance of all hardware components.
- Creation of technical documents such as procedure, guidelines and reports.
- Regular health check of servers systems.
- Installation of windows updates and security patches for windows server and users systems.
- Creation and management of SVN server repositories
- Creation of SPF and Domain keys for email domain
- Creation and management of Domain records
- Installation and Administration of Overland SnapServer (NAS)
- Management of Quickbooks 15 and installation of Quickbooks client.
- Training and troubleshooting Zebra and Woosim mobile printers when issue arises.
- Migration, Installation and configure new server.
- Management and setup of Office365
- Provide technical hands-on and remote support to customers.

Sr. System Engineer at Microbase Inc. outsourced in Shell Business Services Center

• Philippines
• January 2010 to September 2010

Management of CCTV.
- Manage S110 block and patch cables are intact.
- See to it that UPS in data center are up and running.
- Ensure switches and routers are up and running.
- Management of all hardware components.
- Create technical document such as procedure, guidelines and daily report.
- Supervise IT support personnel on their task.

at Don

• United Arab Emirates
• August 2008 to July 2009