Head of IT Infrastructure and Operation Management
Qatar Steel Company (QASCO)
Total years of experience :26 years, 3 Months
Head of IT Infrastructure and Operation Management
Acting IT Manager - From February 2013 till March 2014
• Led teams that deliver data center operations, network services, engineering, service desk, and infrastructure planning and disaster recovery services. Developed tactical plans and a strategic, longer-range roadmap to increase automation, improve efficiency and service quality, and reduce overall IT operation cost. Established measurable goals, objectives and operating procedures for Enterprise IT infrastructure.
• Led projects of ISO2000, ISO27001 Implementation for corporate network, implementation of ISA99-IEC 62443 and ICS national standard for the automation network, IT Strategy and Master Plan.
• Managing and monitoring ITSM (Information Technology Security Management) and SMS (Service Management System) to ensure smooth operation across the organization environment.
• Responsible for service delivery across multiple technology domains and platforms, quality assurance, IT end-user support services, and help desk.
• Tracked fulfilment of external service level agreements according the their clauses and report to the suppliers any occurring breaches
• Led developing and managing IT Strategy and Master Plan, ICT policies, IT processes and procedures,
• Planning and decision-making on all ICT related initiatives in direction to align them with the business objectives.
• Managing Data Center Operations, Maintaining optimum balance of in-house and third party services to deliver high levels of availability target 99.9%, responsiveness and performance balanced with productivity and efficiency. Owning the reliability and availability of the live computing service in conjunction with other supporting roles and deliver cost-effective IT service with agreed SLA's.
• Business Continuity and IT service continuity management, Contingency plans including disaster recovery plans, communication and escalation plans, and emergency response management.
• Led teams managing all Business Applications, Oracle ERP functionality and other POS. Worked effectively with various stakeholders (executives, department heads, end users, vendors, or consultants) to define business and systems requirements
• Manage and mentor the ICT Infrastructure and services managements teams including Systems and servers administrators, networking team, IT Security team, DBAs, Help desk and support team, Service management team, and the outsource staff.
• Capacity and department annual forecast Management
• Managing and oversee QS ICT projects.
• Implementing and Managing IT service life cycle management based on ISO20000 standard.
• Implementing and Managing Information security processes based on international standards like ISO270001 and ISA99 for SCADA and PLC systems.
• Built and managed highly productive and cost effective onsite/offshore global team with 24-hour delivery model ensuring project timelines and the quality of services.
• Accountable for institutionalizing and implementing performance balance scorecards and direct the IT objectives and KPIs as part from the corporate Balance Score Cards program.
• Project Manager for many projects like:
o Security and Risk assessment and Implementation of ISO 27001.
o Security and Risk assessment for ICS (Automation Systems) in the plants.
o IT Strategy and Master Plan
o ECMS (Enterprise Content Management Systems)
o ERP Upgrade project
o Active Directory and Exchange upgrade project
o Security Enhancement Action plan and projects
o Data Center upgrade and migration project
o IT Business Continuity project.
o Others.
• Developed and implemented all IT policies and procedures
• Directed IT Department operational and strategic planning, including fostering innovation, project management, and organizing and negotiating the allocation of resources.
• Established and managed to budget comprising ongoing operations and upgrades to systems
• Kept up to date on industry developments and best practices
• Handling Information Security Management, Business continuity management, Compliance and Risk Management, Disaster Recovery, and SLA management.
• Manages and implements an IS/IT smooth operation across the organization environment.
• Responsible for service delivery across multiple technology domains and platforms, quality assurance, IT end-user support services, and help desk.
• Responsible for capacity planning, assets management, IT and telecommunication support and operations.
• Ensure that IT process like Service Request, Change management, Incident management are adhered to deliver quality services based on best practices within the guidelines of ITIL.
• Maintain the availability, continuity and functionality of IT Systems through proactive monitoring of System Availability, Response times, Packet Loss, CPU Utilisation, Memory Utilisation, Disk Utilisation, Linux & Windows platform Monitoring, Event Log Rules & SNMP Traps.
• Worked effectively with various stakeholders (executives, department heads, end users, vendors, or consultants) to define business and systems requirements
• Participate in the definition, scope strategic plans & IT objectives in alignment with the organization growth and business objectives
• Responsible on the IT finance and Budget Management.
• Managed and led teams to:
o Manage, Administrate, and maintain Active Directory, DNS, Exchange, Web, MDM for BlackBerry, SQL, Proxy/Reverse-proxy, Files & Print server services
o Backup and archiving appliances and systems.
o Data centre operation, Blade and Rack Servers, SAN and NAS Storage, Tape Library management, EMS, and Disk backup appliances.
o Private and Public cloud architecture
o Virtual Environment VMware, MS Hyper-V,
o WAN Optimizer, Application Delivery Accelerator, APM,
o Unified communication management, VOIP, IP telephony systems
o Oracle EBS, Oracle Portal, SharePoint Portal, and Applications EPM management
o CISCO, , AVAYA, HP, NORTAL networking
o Administrating and monitoring the Tracker (GPS) system (for fleet Management).
o Security systems (Anti-virus, Client security, mail security, Events manager, Firewall, IPS, VPN, Proxy)