Ghulam Husnain Ali, Managing Partner

Ghulam Husnain Ali

Managing Partner

EPIC Consulting

Location
United Arab Emirates
Education
Higher diploma, Accounting & Auditing
Experience
21 years, 5 Months

Share My Profile

Block User


Work Experience

Total years of experience :21 years, 5 Months

Managing Partner at EPIC Consulting
  • United Arab Emirates - Dubai
  • My current job since November 2014

Developing business and expanding network of opportunities for EPIC Consulting. Realigning product portfolio with niche market needs by developing new services in line with market's current as well as near term requirements. Propagating 'Customer Journey Mapping' as a key organization development tool that is essential for any organization that wants to be a sustainable business in the 21st century. Developing and delivering 'Customer Journey Mapping' workshops for specific clients as well as public workshops open for anyone to attend.

Advisor at Boriawala Group, Multi-Industry Group of Companies
  • United Arab Emirates
  • April 2013 to June 2013
Manager at 2012: Deloitte Touche Tohmatsu, Management Consulting
  • Kuwait
  • January 2010 to January 2010
Senior Manager at National Bank of Kuwait, Quality Assurance & Process Improvemen
  • Kuwait - Al Kuwait
  • January 2008 to December 2009

Driving and supporting changes in IT change management, incident and problem management and risk management processes. Interfacing with the bank's risk management and internal audit departments and the external audit department. Developing the case for IT help desk and incident management changes

Manager at Ernst & Young International, Kuwait, Technology & Security Risk Services
  • Kuwait
  • October 2004 to December 2007
Audit & Assurance at Ernst & Young International
  • Pakistan
  • November 2000 to July 2004
Associate at Pakistan, General Advisory Services
  • Pakistan - Lahore
  • January 1998 to July 2000

Performing financial analysis for evaluating the feasibility of projects and the sustainability of businesses. Performing analysis on survey results and reporting to World Bank & Asian Development Bank with respect to various social development programs of these organizaitons

Education

Higher diploma, Accounting & Auditing
  • at Institute of Chartered Accountants of Pakistan
  • November 2004

This is a profession accountancy certification that comes with a period of training. I was trained with Ernst & Young over a three (3) year period.

Bachelor's degree, Mathematics & Economics
  • at Grinnell College
  • June 1997
High school or equivalent,
  • at University of Cambridge
  • December 1992

courses: ‘O’ (Dec’1990)

Specialties & Skills

Customer Focus
Customer Experience
Voice of the Customer
Customer Experience Improvement
Customer Feedback
ACCOUNTING
BUSINESS STRATEGY
MANAGEMENT CONSULTING
MANAGEMENT CONSULTING
PROCESS ENGINEERING
QUALITY CONTROL
Customer Journey Mapping
BUSINESS DECISION MAKING
FINANCIAL & BUSINESS MODELING
PRESENTATION DEVELOPMENT & DELIVERY
DATA ANALYSIS
CUSTOMER ANALYTICS
BUSINESS DECISION MAKING SUPPORT
BUSINESS ANALYSIS

Languages

Arabic
Beginner
English
Expert
Urdu
Native Speaker
Punjabi
Expert

Memberships

Institute of Chartered Accountants of Pakistan
  • Associate
  • November 2009

Training and Certifications

Certified Customer Experience Professional (Certificate)
Date Attended:
January 2016
Valid Until:
January 2018
SCHEMA Accreditation Programme (Certificate)
Date Attended:
August 2014
ITIL Service Manager (Certificate)
Date Attended:
May 2007

Hobbies

  • Learning the beauty of Classical Arabic
    Attended a course on classical Arabic and learnt Nahwu and Sarf of the Arabic language. Applying this language reading and understanding skill to better understand the message of the Creator