Area Sales Manager
connect pharmaceuticals
Total years of experience :14 years, 1 Months
Two years worked experience with Connect Pharmaceuticals (Pvt.) Islamabad as an Area Sales Manager in Hazara Division, KPK, Pakistan.
My key responsibilities were
To manage and direct activities of a sales team consisting of 06 Pharmaceutical Representatives
Team participation, meeting and exceeding company sales objectives
Lead and participated on several strategic business teams including Business Plan Team and Customer Segment Management Team
To attract and develop relationship with new clients, proposal submission
Lead in negotiation, clients visiting, orders management
Management and distribution of district promotional budget
Create strategies and action plans for achievement of sales objectives in my jurisdictional area.
3 months worked experience as Customer Services Manager at Choice Holidays, which is a Tourists Destination Management Wing of Al-Canary Tourism LLC, Dubai, U.A.E. Al-Canary Tourism (Since 1994) is one of the local tourism market leaders in Dubai, UAE.
Choice Holidays is eco-adventure Tourism Company offering
a) Dubai Dinner Cruise
b) Musandam Oman Tours
c) Dubai Desert Safari
d) Luxury Yacht Cruise
e) Helicopter Tours
As a Customer Services Manager my responsibilities were:
Acknowledge customers promptly and treating them in a courteous manner.
Find out what information, products or services the customer requires to meet his/her needs. Providing clear, accurate and relevant information and resolving customer’s queries within agreed authority.
Producing file notes after any client meeting, summarizing any additional actions required, including follow-up calls.
Open and Manage new business pitches.
Maintain regular links with clients by gather feedbacks and make sure my company’s products are meeting their desires.
Communicate courteously with customers by telephone, email, letter and face to face.
Handle customer complaints or any major incidents, such as a security issue or a customer’s illness.
Issuing refunds or compensation to customers
Keeping accurate records of discussions or correspondence with customers
Analyzing statistics or other data to determine the level of customer service my company is providing.
Perform front and back office duties in line with company standard.
More than 3 years worked experience as Customer Services Officer/Care Coordinator at Local, National and International Rail Stations in London (UK). Customer Services Officer is the ambassador for the company as he welcomes and offer assistance to customers, my responsibilities were,
To be highly visible on the station to exceed the expectations of the customers and respond the customer needs.
Provide them administrative support and assist other functions of the station.
Advising customers different ticket types
Providing information relating to train service and nearby local area
PA announcements, monitoring gate line in friendly and professional manner
Protect the revenue for the company
I played an important role in safety, monitoring CCTV, undertaking and recording security searches and dealing with evacuation plan as required.
I maintained the records of the customer feedback and at board meeting; I share with the product development teams.
Excellent communication skills and confidence are the critical skills for the customer services officer, as I need to communicate with the wide range of people and maintain professional and courteous approach even in challenging situation.
I have more than 3 years worked experience as Security Officer/Team Leader. I have the experience to work in mega shopping centers, retail stores, rail stations and cinemas. I have also, managed the Team Leader position commanding fellow security officers for performing organizational means for following safety enforcement.
Key responsibilities were to patrol in the premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates. Answer alarms and investigate disturbances. Monitor and authorize entrance and departure of employees, visitors and other persons to guard against theft and maintain security of premises. Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons or unusual occurrences. Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons and I am trained how to detain and hold doubtful individuals, before the arrival of police, if necessary. Circulate among visitors, patrons and employees to preserve order and protect property. Answer telephone calls to take messages, answer questions and provide information during non-business hours or when switchboard is closed. Warn persons of rule infractions or violations and apprehend or evict violators from premises, using force when necessary. Operate detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas.
I m trained and have valid security license from UK.
I have 1- year worked experience as Sales Adviser/ Store In - charge in Mona Cosmetics (Specialist in Afro - Caribbean, European Cosmetics and Human & Synthetic Hairs & Wigs).
Responsible for persuading customers to shop if they had not planned to, and encouraging them to spend more than they intended to
My duties were;
Meeting and greeting customers in a friendly and timely manner.
Answering customer questions regarding products
Asking customers questions in order to build a better understanding of their needs
Preparing sales areas
Checking the shop floor for out-of-date and damaged products
Encouraging customers to buy products and services
Organizing the shipping of goods to customers
Stocktaking and ordering of relevant stock from different warehouses
Listening out for and identifying opportunities to cross sell additional products and services.
Logging information onto computer systems
Preparing invoices at the time of service and processing payment
Carrying out customer service assessments to identify and priorities needs
Maintaining a thorough understanding of all company products and processes
Answering incoming showroom calls
Confirming orders placed by customers via the phone, post and internet
Explaining the features and benefits of products and services to customers
I have 6 - Years experience of teaching as Mathematics - cum - Science Teacher. I am a qualified teacher with professional teaching degree of B.Ed; also, I have a certificate of Mathematics Teaching from UK University. I got two Commendation Certificates for best teacher of the year, which shows my commitment, professionalism, and sincerity to my profession.
Mathematics fascinates me and it is a subject of logic and reasoning. I knew the subject very well and know how to make it easy and comfortable for the students. I can develop good mathematical skills in students and help them to gain better understanding of mathematics. I teach mathematics to SSC, HSSC and Technical College students.
I was in-charge of my college lab. My responsibilities include teaching, preparing data sheets, assessing children, contacting parents and school psychologists if necessary, making progress reports and managing data of the students.
Additional responsibilities include taking active part and arranging school functions and competitions, organizing workshops and conducting parent teacher meets.
basically it is a teaching certificate which mainly focus on mathematics in this we learn how to make the mathematics attractive, easy and soft for students to learn and understand. main subjects which we study Developing Mathematical Thinking, Developing Algebraic Thinking, Developing Statistical Thinking, Developing Geometric Thinking, Teaching Mathematical Thinking
It is a Diploma Level course in which we study about the basic concepts of Business Administration. This Diploma teach us about marketing, accounting, business statistics, economics. major subjects we study are Principles of Marketing, Principle of Accounting, Principle of Economics, Basics of Management, Basic Business Statistics, E-Commerce Management, Organizational Behavior, Introduction to Business Policy Strategy, Project Work
maths A math B Statistics
Mathematics, Physics, Chemistry, English
