• Provided end-to-end BAU production support for treasury management applications (Wallstreet Suite, Bloomberg Suite
integration, SWIFT payment workflows), ensuring high availability and system stability for trading, risk, and operations
stakeholders.
• Built self-service data models with automated alerting mechanisms to proactively monitor cash positions, SWIFT 940
statements, and FX settlement data flows; reduced Mean Time to Detect (MTTD) incidents by an estimated 40%.
• Managed 100+ incident and change requests monthly via ServiceNow under ITIL processes; performed thorough root
cause analysis (RCA), maintained detailed documentation, and ensured compliance with governance standards and
SLA targets.
• Leveraged SQL for database querying and investigation of data issues, supporting reconciliation workflows and
reporting pipeline troubleshooting across production environments.
• Engineered PowerShell and Python automation scripts for proactive monitoring, file-transfer (SFTP) workflows, and
report generation across 5+ recurring operational processes, eliminating manual intervention and reducing operational
risk.
• Coordinated application patching, upgrades, and release activities in collaboration with development and infrastructure
teams; maintained deployment documentation and post-release validation checklists.
• Configured and maintained SWIFT-compliant XML payment workflows (MT/MX standards); achieved zero compliance
breaches throughout tenure while documenting end-to-end process flows for business stakeholders.
• Diagnosed and resolved issues spanning application performance, connectivity, and data flow layers; supported
Windows-based environments and maintained system logs and monitoring dashboards for proactive issue detection.
• Designed and maintained treasury analytics dashboards in Power BI consumed by IRRBB, COO, and Regulatory
Reporting teams; supported end-user data/reporting tools and ensured consistent data delivery for financial reporting
workflows.
• Integrated Wallstreet Suite with external platforms via Python scripting and XML-based APIs — mirroring SAP/ERP
integration patterns — enabling real-time data exchange and analytical model refreshes; supported middleware
troubleshooting across connected systems.
• Performed certificate renewal and vulnerability remediation at application server level in coordination with InfoSec
teams; ensured zero critical open vulnerabilities and maintained continuous compliance with security governance
standards.
• Collaborated with Treasury COO, IRRBB, Regulatory Reporting, infrastructure, and middleware teams to handle
support requests, define change requirements, and identify bottlenecks in data processes — maximising application
scalability, speed, and security.
- Company industry:
- IT Services
