Gus Kewan

Technical Services Manager at Medtronic

• Other
• My current job since August 2007

• Lead the Technical Services for Surgical Navigation and intra-Operative Imaging in Australia and New Zealand.
• Customer Relationship and SalesForce.com Management: Asset management, service activities.
• Provide Technical Support and Training s to end-users, Sales Agents and Field Service Engineers
• Medical Equipment Testing and Certification
• Surgical Navigation systems configuration and testing
• Perform Preventative Maintenance, troubleshooting and repairs
• Provide clinical support to Surgical Navigation and Intra-Operative Systems used in Neurology, Spinal and ENT procedures.
• Medical Equipment and application Trials, In-Service and Training
• Implement Medical Equipment Standard Operating Procedures
• Service Contracts Management and negotiations.
• Manage Corrective and Preventative Actions (CAPA) implementation.
• Install base, Data Management and Analysis
• Operation Management including the Management of inventory and Demo/Service pools.