Haneen Kanaan

- Writing News in Arabic & English
- Writing Content for University's Publications (E-Newsletter, Brochures, Advertisements, Website, Video Scripts, , , etc )
- Handling Social Media platforms (Facebook, Twitter, Instagram, Linkedin, Snapchat)
- Photographer (Covering Conferences, Workshops and all the university's events)
- Voice Over for university's Videos

Social Media Marketing.
Writing scripts.
Editing Videos.

• Answer and resolve customer queries through: Phone/Mail /Twitter/IM/Other communication channels
• Be the primary interface with customers
• Highlight and report any trends in customer queries
• Adhere to predefined KPIs and response times
• Ensure outstanding customer service experience for all customers. “Customer Satisfaction” is not enough. “Customer happiness & delight” is our goal.

• Communicates appropriately using good interpersonal skills
• Positive, professional behavior is proposed through verbal and non-verbal communications.
• Information for patients and staff is delivered in a manner that is supportive, timely and Understandable
• Positive working relationships with management and customers are maintained at all times.
• Organizational Mission and Values of Respect, Integrity and Excellence are marked in behaviors
• Participates in performance improvement activities

• Writing News.
• Editing Videos.
• Directing.
( MBC & Al Arabia Channel)