haifa aboukhzam

Assistant professor at CNAM

• Lebanon - Beirut
• My current job since October 2019

Scientific Researcher at Arab center for research and policy studies

• Lebanon - Beirut
• My current job since March 2020

IT branch manager at Arab center for research and policy studies

• Lebanon - Beirut
• October 2013 to March 2020

IT Administrator at Sciteck

• Lebanon - Beirut
• October 2012 to August 2013

- Diagnosed and repaired all IT aspects on the Radiation Portal systems
at all Lebanese borders, ports and RHIA Intl. Airport
- Conducted IT preventive Maintenance to ensure systems Sustainability
- Delegated tasks to support team, besides working effectively
as teamwork
-Recommended technical advices to support team
- Documented procedures to be followed by support team

IT support officer at LACECOArchitects&Engineer

• Lebanon - Beirut
• August 2009 to August 2013

- User administration (setup and maintaining account)
- Maintaining system
- Quickly arrange repair for hardware in occasion of hardware failure
- Create a backup and recovery policy
- Update system as soon as new version of OS and application software
comes out
- Setup security policies for users (e.g. firewalls and intrusion detection systems)
- Maintain cisco switches and configure PBX voice system manager for new
phones and accounts