Head Of Center
Makhzoumi Foundation
Total years of experience :24 years, 9 Months
- Manage Training center strategy, research, education, training, and collaboration with other foundation programs.
- Managing the day-to-day operations of the Training Center.
- Planning, recommending and implementing the Training Center program.
- Supervising internal and external communications.
- Seeking opportunities to develop new courses.
- Working with staff and instructors to establish effective Training Center Intern Team
- Communicating with the management to ensure that the program serves the company
- Provides both formal and informal feedback to employees.
- Employee appraisal and evaluation.
- Guides employees to work under company policies and regulations.
- Organizes and runs workshops and seminars.
- Called upon to mentor, coach and inspire individual team members within the Training Center.
- Managing the facilities of the Foundation building and offices.
- Managing the service department of the Foundation.
- Daily Tasks:
o Coordinate with various channels for recruitment of new individuals
o Place advertisements on websites
o Coordinate with Office Manager concerning advertisements
o Interview potential fieldworkers
o Carry out assessment tests for potential fieldworkers
o Supervise fieldwork coordinator
o Meet with fieldwork department team on a daily basis to discuss the day-to-day operation
- Project tasks:
o Advise fieldwork coordinator, outdoor supervisors and quality control team of new projects
o Carry out briefing sessions for all fieldworkers (indoor and outdoor staff) to explain nature of work, questionnaire, conditions and payment terms
o Carry out briefing sessions with outdoor supervisors and designate areas to be covered, quota and sample distribution
o Coordinate with project manager and project director
o Review sample distribution entered by the designated quality control team member on the database
o Assess quota on a daily basis
o Inform fieldwork department staff of project kick-off
o Meet all outdoor supervisors
o Assess pilot test
o Received daily report from outdoor supervisors and indoor quality control teams
o Assess data collection on a daily basis
o Review daily assessment reports
o Review coding list on a daily basis
o Receive outdoor fieldworkers’ performance from supervisors
o Receive a final list of cancelled surveys per fieldworker from quality control team
o Enter fieldworkers payments on database (indoor, outdoor, supervisors, transportation)
o Coordinate with the accounting department on fieldworkers’ payments
o Ensure that all projects questionnaires have been properly organized and boxed
o Coordinate with office manager for shipping boxes to the warehouse
o Send text message to fieldworkers’ informing them of payment dates
- Monitoring day to day work for all the branches making sure that we are providing the best quality service.
- Taking decision and action toward daily operational work.
- Quality Control over the car fleet.
- Sending and Receiving cars from Garages
- Insurance follow up.
- Managing Drivers shift and duties and running monthly meeting
- Checking all suppliers and garage invoices and approving it
- running interviews with new drivers
- submiting daily and monthly report to the management
- Control over fuel reports
- Negotiating with Suppliers and garages and solving pending matters.
- Supporting the reservation department
- Supporting the claims department
- 24\24 hours hotline
• Excelled in book-keeping all daily transactions in addition to following up the uncollected accounts receivable.
• Responsible for the daily and monthly operational reports and statistics, invoicing, filing, and updating.
• In charge of the IT Department and training the employees to work on the program effectively.
• Analyzes data using modern techniques.
• Summarizes ideas and courses of action for senior management.
• Setting up new branches especially inside hotels and ensure the proper communication between the branches and the head office.
• Follow up on branches problems and request on daily basis.
• Liable for following up the insurance policies for the vehicles owned by the company.
• Follow up and update the company website and the online reservation.
• Designing company ads to be published on websites and newspapers.
• Monitoring and quality control over the work of the operation department and the maintenance department.
• Monitoring and quality control over the persons responsible of the vehicles owned by the company.
• Control over purchases related to operation and maintenance department for head office and branches.
• Online research.
-Contributed in establishing a computer network based monitoring and accounting system for 7 petrol stations owned and managed by the company.
-Training the new employees to work on the program effectively.
-Controlling the stock of the petrol stations.
-Car parking management.
-Online research.
-Hardware and Software maintenance for all the computers in the company.
-Assistant accountant, responsible for posting and monitoring all daily transactions of the petrol stations.
-Marketing and management of a new plastic card system related to the petrol stations.
-Collecting and following up customer’s dues.
-Submitting daily and monthly reports and statistics to the manager.
Part Time Job, Customer services.
- Awarded Diploma in Business computer. Presented a report on my work at Minkara