Regional Operations Director
Virgin Megastore
Total years of experience :28 years, 10 Months
Write the company's policy & procedure manuals and employee handbook; update, revise and overhaul where needed.
• Administer and direct all aspects of firm's planning/development strategies; drive forward new business development through in-depth analysis of clients' needs, requirements to promote growth and enhance revenue.
• Assume full responsibility for the strategic planning, development, operations, sales and marketing, customer service, human resources, administration, and P&L performance.
• Involve on stores opening, implementing new concept and store layout, choosing the site and selecting the right contractor in order to make sure the opening will be successful.
• Work closely with external consultants as needed to implement the company's overall business strategy, identify and select third party service providers and appropriate technology solutions for e-commerce and customer relationship management.
• Increase revenues and decrease expenses through streamlining procedures and implementing cost-cutting measures.
• Manage and develop strategic alliances and marketing relationships with other companies to increase business.
• Plan, direct, coordinate, and lead activities of projects to ensure that goals, objectives and all elements of the organization are accomplished within the prescribed time frame and funding parameters.
• Propose new product lines based on changing market needs.
• Ensure the strong Virgin Megastore brand values continue to excite the consumer every day.
Encouraged strong business relationships with financial managers and principals' financial personnel.
• Was directly in touch with the local distributors and vendors in order to manage the procurement department, building the products range and selecting their suppliers.
• Followed with adherence to national development rules & regulations with precautionary steps.
• Created and executed brand consolidation strategy, product portfolio gap analysis, capitation pricing strategy, cost management program, and a self-service kit for new account installations.
• Developed expertise in obtaining government contracts to provide a wide variety of products and services.
• Developed successful sales and marketing plans within budget constraints.
• Created integrated sales and marketing strategies, and coordinated national and regional sales program implementation.
• Created and sustained an office environment that challenged and motivated everyone to deliver world class customer service.
• Promoted to regional responsibilities for business expansion and re-engineering.
• Responsible for ensuring that retail stores are being managed to the highest level of customer satisfaction.
Assumed leadership for profit stabilization and volume recovery in strategic brands.
• Oversaw the product portfolio, including new product launches.
• Fully responsible for execution and completion of the merchandising plan as well as product visibility.
• Leaded and managed regional projects that contribute to the profitability of the business.
• Accomplished record in board and community relations, strategic planning, and new program development.
• Chose and built winning teams that exceed objectives.
• Analyzed results of operations for more efficient utilization of resources.
• Assembled and worked closely with board of directors.
• Maintained corporate relations with banks, lenders, and investors
Completed store operational requirements by scheduling and assigning employees.
• Consulted widely with key industry groups, employers, and regional officers to facilitate meaningful direction.
• Established strategic vision, elevated organization’s profile throughout the business community, and corrected inefficient practices.
• Managed all sales, purchasing, and operational activities.
• Instituted growth strategy comprising penetration of existing client accounts through cross selling of additional services, favorably impacting bottom line and gross margins.
• Proactively approached clients introducing products and services.
• Represented the Brand in the market to ensure all business was executed within global standards.
• Analyzed economic conditions, business trends, industry trends, and potential markets.
• Drove store expansion program through effective roll out plans across the region, sourcing sites, recruitment and training of staff and coordinating shop fit outs.
Reviewed ordered, production schedules, and shipping/receiving notices to determine work sequence and material shipping dates, type, volume, and destinations.
• Planned and established transportation routes, work schedules, and assignments and allocated equipment to meet transportation, operations, and production goals.
• Requisitioned needed personnel, supplies, equipment, parts, and repair services.
• Secured merchandise by implementing security systems and measures.
• Ensured availability of merchandise and services by approving contracts; maintaining inventories.
• Directed worldwide sales and marketing activities, including long-range planning, market research, budgeting, pricing, and forecasting.
• Personally met with management to assess needs and goals, and design appropriate training.
• Designed sales and marketing materials for in-house and sales representatives.
• Assumed complete autonomy to define profitability objectives, drive marketing initiatives, and then formulate winning sales strategies to meet goals.
Training Retail Master’s Program, London, the UK
Bachelors, Business Administration (equivalent to Masters)
Bachelors, Business Management
