Public Sector - Account Manager
microsoft
مجموع سنوات الخبرة :14 years, 0 أشهر
• Developing and maintaining broad and deep customer partnerships, including building relationships at the CxO level and expanding relationships outside of IT.
• Researching and sharing intelligence on customers and their respective markets and industries.
• Ensuring that teams are well-orchestrated and leveraged around accounts and opportunities, by communicating the vision and strategy for each account, handing off opportunities to team members and providing feedback as needed.
• Creating strategic and actionable account plans that define a clear growth strategy.
• Quality & Perform formal handoff of opportunities to appropriate opportunity owners.
• Developing and managing a healthy and predictable pipeline that includes qualified opportunities.
• Closing opportunities by continuously reinforcing business value and ensuring that customers deploy the solutions acquired.
Coordinating with the division heads to formulate the departmental procedures’ methodologies.
Developing strategic plans & analysis of the department.
Coordinating with the risk management team to study, analyze and manage potential risks.
Aligning the department operations with the laws and quality standards set by the government.
Researching and suggesting enhanced HR activities and tasks’ mechanisms.
Studying and analysing employees’ complaints and grievances.
Dealing with students’ grievances.
Representing students’ issues to the management.
Educating and advising students in all matters related their studies and college life.
Counselling students with work-study and study-life issues.
Investigating & reporting any matters that negatively influence the students’ studies and wellbeing.
Suggesting and recommending ways to improve the overall comfort of DMC students.
Reviewing and developing a report on Microsoft Rewards & Recognitions.
Analyzing the Microsoft Poll results (Employee satisfaction).
Developing a national staffing (Emiratization) marketing plan.
Shadowing a number of Microsoft employees.
Performing the different HR operations.
Developing and implementing the HR SharePoint.
Developed a training & development plan.
Working on employee rotation activities.
Developing scholarship proposals for the management.
09/2010 to 01/2012 Bachelor in Human Resources with Highest Honors (GPA:4.00) Higher Colleges of Technology, Dubai Men’s College, Dubai, UAE. 09/2006 to 06/2010 3-years-Higher diploma in Human Resources with Distinction (GPA:3.63) Higher Colleges of Technology, Dubai Men’s College, Dubai, UAE.