Hania Alkhadra, Research Executive

Hania Alkhadra

Research Executive

Ventures Middle East

Location
United Arab Emirates - Abu Dhabi
Education
Bachelor's degree, Communication and Networking
Experience
15 years, 4 Months

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Work Experience

Total years of experience :15 years, 4 Months

Research Executive at Ventures Middle East
  • United Arab Emirates - Abu Dhabi
  • My current job since August 2012

 Handling Quantitative and Qualitative Research.
performance and workload measurments
 Accompany the interviewers to assure that interviewers fully understand the
Questionnaires and they know how and when they should use the show cards
And following the rotations, asking the questions correctly and conducting the
Interviews in a professional manner.
 Personally managing field interviewers while monitoring their work closely and
Evaluating interviewers’ performance (quality and productivity).
 Check / Edit completed questionnaires.
 Maintaining communication with clients regarding project progress, and client service.
 Conduct the interviews if required.
 Prepared data entry, and code frame.
 Data cleaning and Validation.
 Data analysis.
 Reporting and recommendations.
 Supervised and execute work field.
 Providing training to interviewer staff.
 Preparing project timeline and monitoring project progress.
 Supervised and execute Mystery Shopping.

Sales officer at Baud Telecom Company
  • Syria - Damascus
  • December 2010 to January 2012

 Understand the customer Goals and Understand the Customer’s Environment.
 Compares the customer goals with our solution.
 Develop a Design Proposal.
 Identify Unique Customer Challenges.
 Test and Evaluate the Design using Specifications.

Customer Service Officer at Baud Telecom Company
  • Syria - Damascus
  • March 2009 to November 2010

 Providing all supports to the team to close sales deals.
 Preparing sales proposals.
 Working on back office to different customer requirements.

Networking Support Engineer at Syriatel
  • Syria - Damascus
  • January 2005 to August 2005

 Working on the network infrastructure.
 Meeting between the MPLS solution and the environment requirements.
 Configuration the routers with MPLS.
 Installing new software.
 Setting up user accounts, permissions and passwords.
 Installing antivirus protection.
 Fixing network faults.
 Technical support for people using the network.
 Planning future improvements.
 Suggesting IT solutions to business problems.
 Making sure all IT meets industry standards.

Education

Bachelor's degree, Communication and Networking
  • at Bachelors in Information Technology University of Damascus - Syria
  • June 2005

Specialties & Skills

Research
Sales Engineering
Research Executive

Languages

English
Expert
Arabic
Expert

Training and Certifications

Excel, Pivot Table (Training)
Training Institute:
.
Date Attended:
August 2012
ICDL (Training)
Training Institute:
New Horizon
Date Attended:
February 2006
CCNA (Training)
Training Institute:
New Horizon Syria
Date Attended:
March 2005