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Hannah Tayo, Sales and Marketing Coordinator

Hannah Tayo

Sales and Marketing Coordinator·ZIBA Foods DWC LLC

United Arab Emirates

Bachelor's degree, Business Administration

Work experience

Total years of experience: 20 years, 10 months

Sales and Marketing Coordinator

November 2018 - Present

ZIBA Foods DWC LLC

Dubai, United Arab Emirates

November 2018 - Present

Managing inventory and order fulfillment
Attend to customer inquiries, follow up vendor applications
Monitor sales activity and forecasting
Process invoices and billings
Coordinating orders with third party warehouse agent
Identifying potential retailers and F&B clients and establish contacts with their respective purchasing departments
Managing relationships and serve as primary point of contact with retailers and distributors
Represent Ziba at local and regional industry events
Managing customs clearance for inbound and outbound shipment
Managing marketing collaterals, assurring all materials are aligned to the brand guidelines

Company industry:
FMCG
Job role:
Sales

Office Manager (Regional)

July 2010 - September 2018

Light Blue Toys Trading LLC

Dubai, United Arab Emirates

July 2010 - September 2018

• Attending to customer inquiries, execute client requests, import and export of goods,
bank transactions
• Preparing and legalizing necessary shipping documents
• Processing orders, invoicing and managing monthly receivables
• Maintaining current customer as well as client and supplier relationships, ensuring all accounts are managed effectively
• Identifying new commercial and wholesale opportunities in the region
• Maintain records, prepare reports, and compose correspondence, as required
• Sourcing new merchandise and reviewing existing items to ensure products remain competitive
• Organizing annual trade fairs and ensuring key clients are informed and present
• Ensuring our brands are aligned to the worldwide brand guidelines
• Stock inventory and warehouse management
• Managing plans for stock levels
• Ensuring orders are delivered to retailers on time
• Liaising with authorities to ensure the products conform to the local government standards
• Training sales staff to ensure they are knowledgeable about the products
• Implementing marketing, cross-selling activities and media planning campaigns for advertising
• Executing social media and digital marketing strategies
• Conducting sales analysis and creating reports accordingly.

Company industry:
Retail & Wholesale
Job role:
Management

Business Support Executive

December 2007 - July 2010

Rewards Management FZ (Air Miles)

Dubai, United Arab Emirates

December 2007 - July 2010

• Coordinated the suppliers of Rewards in UAE, Qatar, Bahrain, Oman, Lebanon, Jordan and Egypt
• General correspondence with suppliers
• Met suppliers regularly to ensure relationship was maintained
• Sent off request to suppliers for the latest products that we could offer as a reward
• Ensured smooth process in the delivery of rewards to Air Miles members
• Coordinated with the Customer Service Centre in processing rewards request
• Monitored and updated changes in rewards supplier rates, post approval by the Rewards Manager
• Liaised relationships with the courier companies and rewards suppliers
• Updated the database of rewards in terms of availability and current price in the market
• Handled complaints from customers sent from the Customer Service Centre such as delay in delivery, faulty items or cancellations
• Ensured agreements and contracts with suppliers were renewed, as required
• Managed the completion of the Rewards pages in the Air Miles magazine, published quarterly
• Ensured the information on the Rewards pages of website and magazine were accurate
• Provided reports to Account Managers in terms of redemption behavior of Air Miles members.

Company industry:
Media Production
Job role:
Customer Service and Call Center

Secretary

July 2005 - December 2007

Topaz Energy and Marine Ltd. (Corporate Office of Nico Intl)

Dubai, United Arab Emirates

July 2005 - December 2007

• Performed administrative duties and office support activities for executive management and supervisors
• Managed inventory for the stationery and pantry
• Processed expense reports and managed petty cash
• Drafted internal memos, welcome notes and announcements
• Arranged complex travel booking, including flights, visas, hotels and car rentals
• Assisted the HR department in tracking CVs for recruitment
• Liaised with recruitment agencies for prospective candidates

Company industry:
Maritime & Marine Engineering
Job role:
Administration

Education

American College of Dubai

December 2010

December 2010

Bachelor's degree, Business Administration

United Arab Emirates

Nadia Training Institute

August 2004

August 2004

Diploma, Secretarial Course

United Arab Emirates

Completed Secretarial Course package

College of the Holy Spirit

June 2004

June 2004

High school or equivalent, AB - International Studies undergrad

Philippines

Skills

Visual Merchandising
Expert
Visual Merchandising
Expert
Buying
Expert
Buying
Expert
Customer Service
Expert
Customer Service
Expert
Communication Skills
Expert
Communication Skills
Expert
Business Administration
Expert
Business Administration
Expert
MS Office expert and good communication skills
Expert
MS Office expert and good communication skills
Expert
Visual Merchandising
Expert
Visual Merchandising
Expert
Buying
Expert
Buying
Expert
Customer Service
Expert
Customer Service
Expert
Communication Skills
Expert
Communication Skills
Expert
Business Administration
Expert
Business Administration
Expert

Languages

English

Expert

Arabic

Beginner

Hobbies and interests

Tennis, Travel, Fashion, Arts, Crafts, History, Photography, Culture, Cycling