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Hanouf mohammed, airport services admin

Hanouf mohammed

airport services admin·Emirates Airlines

United Arab Emirates

High school or equivalent, طالب

Work experience

Total years of experience: 4 years, 3 months

airport services admin

July 2023 - June 2025

Emirates Airlines

Dubai, United Arab Emirates

July 2023 - June 2025

Responsible for delivering exceptional customer service across all passenger touchpoints. Provides accurate information, handles inquiries, and ensures smooth travel experiences while maintaining Emirates’ high standards of hospitality and professionalism.
Key duties include assisting passengers with check-in, boarding, and flight-related requests, resolving issues promptly, coordinating with operational teams, and ensuring compliance with safety and service procedures. Demonstrates strong communication skills, problem-solving abilities, and the ability to work effectively in a fast-paced, multicultural environment.

Company industry:
Airlines
Job role:
Administration

كاتب خدمة عملاء

March 2016 - April 2018

tasheel

Dubai, United Arab Emirates

March 2016 - April 2018

استشاري سعادة المتعاملين

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

مدخل بيانات

February 2016 - March 2017

تسهيل للخدمات الحكومية - tas'heel

Dubai, United Arab Emirates

February 2016 - March 2017

استشاري سعادة المتعاملين

Company industry:
Call Centers & Customer Care Outsourcing
Job role:
Customer Service and Call Center

Education

high school

October 2021

October 2021

High school or equivalent, طالب

United Arab Emirates

GPA (percentage): 78%

GPA (percentage): 78%

high school

Skills

Accuracy
Expert
Accuracy
Expert
Punctuality
Expert
Punctuality
Expert
Teamwork
Expert
Teamwork
Expert
PC Software
Expert
PC Software
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert
خبرة فالمعاملات الحكومية
Expert
خبرة فالمعاملات الحكومية
Expert
إيجاد استخدام برامج الكمبيوتر
Expert
إيجاد استخدام برامج الكمبيوتر
Expert
Typing with great speed and high accuracy
Expert
Typing with great speed and high accuracy
Expert
حاصلة على رخصة قيادة
Expert
حاصلة على رخصة قيادة
Expert
Providing outstanding customer service at all times and to all customers, including dealing with customer queries and complaints.
Expert
Providing outstanding customer service at all times and to all customers, including dealing with customer queries and complaints.
Expert
Working effectively within a team to accomplish key objectives.
Expert
Working effectively within a team to accomplish key objectives.
Expert
I have a driver’s license
Expert
I have a driver’s license
Expert
Experience in government transactions
Expert
Experience in government transactions
Expert
using computer programs
Expert
using computer programs
Expert
aviation experts
Expert
aviation experts
Expert
business owner
Expert
business owner
Expert
AI Utilization
Expert
AI Utilization
Expert
Accuracy
Expert
Accuracy
Expert
Punctuality
Expert
Punctuality
Expert
Teamwork
Expert
Teamwork
Expert
PC Software
Expert
PC Software
Expert
Customer Service Skills
Expert
Customer Service Skills
Expert

Languages

English

Expert

Arabic

Native Speaker

Training and Certifications

Training
safety risk management
emirates Airlines
Aug 2024
protecting payment card information
emirates airlines
Sep 2024
dangerous goods passenger and crew handling staff
emirates Airlines
Sep 2024
gerenal security awareness training
emirates airlines
Oct 2024

Hobbies and interests

- **Learning languages** (dedication, communication)
**Traveling** (adaptability, openness)
Reading (curiosity, learning)