Harikrishnan Manoharan

• Fulfill and implement technical requirements of the project across MENA region, work with Firewalls
(Checkpoint, FortiGate, & Cisco ASA), Blue-Coat proxy, Cisco routers and switches.
• Led deployment of Fortinet SD-WAN across regional campus sites using FortiGate firewalls, FortiManager, and
FortiAnalyzer to enable secure, intelligent, and optimized WAN connectivity.
• Transform DMZ network connectivity to approved deployment standard.
• Provided critical support during data center service role swaps and service migrations, ensuring seamless
transitions with minimal disruption to business operations.
• Representing Change Advisory Board to provide necessary artifacts ensuring quality change actions

 Reported to the Project Manager and led a team of 14 engineers, overseeing delivery of enterprise voice support and ensuring SLA adherence.
 Maintained technical quality and progression using structured processes such as Daily Backlog Review (DBR) and technical scoring mechanisms.
 Conducted KRA (Key Result Area) evaluations and performance appraisals, setting goals and mentoring individuals to reach professional milestones.
 Monitored and reported SLA performance and client metrics, creating exception analysis reports to highlight team achievements and areas of improvement.
 Acted as a representative in Monthly Business Review (MBR) meetings, presenting business unit highlights,
 performance metrics, and improvement plans.
 Performed soft skills and quality analysis of open support cases via the Quality Management Tool (QMG), delivering actionable feedback to enhance Customer Satisfaction (CSAT).

• Primary Support for application hosted behind F5-LTM and /or WAF enabled services.
• Implement and Policy build for publishing Web applications.
• Keep track of SSL certificate renewals and regular Signature upgrades.
• Analyzing ASM log events and take care of URL whitelisting, strengthening the policy
• Closely monitor and review outstanding issues and involve escalation as required.
• Daily Health check, regular monitoring, and UCS (backup) & restore as required.
• Co-ordination with F5 vendor for hardware issues and vulnerability upgrades

• Provided technical support as part of the Run-The-Bank (RTB) team for Alcatel OmniPCX Enterprise and Avaya
Communication Manager (CM) voice solutions, including Aura Messaging, OTMS, and OTMC conferencing.
• Performed endpoint profiling and device onboarding (IPT phones, ATMs, PCs, etc.) using Cisco Identity Services
Engine (ISE), ensuring secure and policy-compliant access.
• Interpreted project requirements and implemented firewall rules on Checkpoint (perimeter) and Cisco ASA,
supporting secure application deployment and network segmentation.
• Monitored network and security events using tools such as IBM QRadar and Cisco Stealth watch, aiding in threat
detection and incident response.
• Configured and managed F5 LTM and ASM for web application publication, including policy creation, SSL
certificate deployment/renewal, and log analysis.

• Served as L2 Technical Support Engineer for OmniPCX Office and Enterprise communication servers, representing
Alcatel-Lucent Enterprise in client interactions and escalated issue resolutions.
• Conducted detailed SIP and ISDN trace analysis to resolve signaling and interworking issues with voice services.
• Enabled interoperability between multi-vendor PBX systems using private SIP trunking, facilitating smooth
• communication across platforms.
• Provided technical support and configuration assistance for Alcatel Call Center modules and Metering Integrations
for Call Accounting systems.
• Contributed to the Alcatel-Lucent Knowledge Base as a Publisher, authoring solutions and best practices to
support global TAC engineers.