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Hasan AlQattan, Unit Head - Client Complaints Unit

Hasan AlQattan

Unit Head - Client Complaints Unit

Burgan Bank

Location
Kuwait - Hawali
Education
Diploma, Banking
Experience
25 years, 1 Months

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Work Experience

Total years of experience :25 years, 1 Months

Unit Head - Client Complaints Unit at Burgan Bank
  • Kuwait - Al Kuwait
  • May 2014 to March 2021

Handling and solving client complaints.

Assistant Manager at Commercial Bank of Kuwait
  • Kuwait - Al Kuwait
  • January 2014 to May 2014

General Services Division
Support the Manager in managing the division which content several sections such as ( Mail - Security - Purchasing - Archiving - Stationary & hospitality ) any other support work require.

Unit Head at Commercial Bank of Kuwait
  • Kuwait - Al Kuwait
  • January 2009 to January 2014

تلقي جميع شكاوي العملاء وحلها والدرعليها طبقاً للسياسات والإجراءات بالإضافة للشروط والأحكام ذات الصله بكل شكوى

Receive all customer complaints and resolve and reply officially according to the policies and procedures, terms and conditions related to each complaint.

Branches Quality Control & Operation at Kuwait International Bank
  • Kuwait - Al Kuwait
  • October 2005 to January 2009

Monitor and manage the Branches daily operational work and ensure the implementation of the bank policy and procedure

Branch Manager at Gulf Bank
  • Kuwait - Al Kuwait
  • June 1991 to December 2000

Manage all branch daly work.

Education

Diploma, Banking
  • at Diploma in Banking from the College of Commercial Studies – Kuwait.
  • June 1992

Specialties & Skills

AML
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Complaints Handling
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Complaints Management
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Compliance
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Computer Skills
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Excellent knowledge & skills in problems solving.
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Adapt with all difficult conditions of employment.
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The ability to work under pressure.
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Languages

English
Expert

Hobbies

  • Travel