hassan ali

Customer servicer • Ensure customers' demands with existing products are meeting. • Deals with counterparts to solve routine are non-routine queries and problems. • Intimating and updating customers on information requirements as per current process. • Liaise with various departments within the bank and resolve queries and problems. 2- Sales & service • Be fully aware of the entire products range of bank products and tariff of charges. • Source and promote sales in assigned branch against set financial target. • Generate referrals and cross sell new and existing products. • Bring new customer to the branch. • Ensure that the monthly set target is met. • Ensure approvals are in place prior to processing transactions. • Conduct investigations to rectify errors establish/ clarify facts. 3- Sales coordination • Forward error free account opening application to central Ops for further processing & ensure all instructions are executed the same day. • Check and send complete error-free application to the respective departments. • Refer customer problems, complains to customer service manager for decision, resolution or approval. • Ensure team MIS is update and maintained on a daily basis. 4- Auto loans • Provide Auto loan related services to customers in branches. • Source and promote Auto Loan Sales in assigned Branch against set financial targets. • Promote and sell Bundled Insurance Product along with the Auto Loan Sales. • Utilize business opportunities to cross sell additional products to Auto Loan customers. • Comply with Service Quality standards in branches. • Maintain good relationship with internal departments and branch staff. • Have full awareness on Auto Loan’s policy and implement them at all the times. • Have general awareness on Bank’s other policies. • Understand customer requirements/needs and Cross Sell other Bank products. • Comply fully with policy guidelines and code of conduct.