Hassan Kattan

E-Commerce Digital Sales – (B2B Unit) at Bupa Arabia

• Saudi Arabia - Jeddah
• My current job since January 2021

Responsibilities:
Build relations with business owners and provide them with our digital services.
Managing companies' requests through the online gate and CRM.
Auditing companies' data before approving their orders.
Use systems such as Wathiq, SADAD, and Yakeen.
Activate online insurance policies.
Analyze and reports the clients' experience with our digital services.
Build a marketing campaign with the marketing team.
Monitor the sales performance, and work to raise sales figures.

Premium Care – (VIP Unit) at Bupa Arabia

• Saudi Arabia - Jeddah
• August 2020 to January 2021

Responsibilities:
Managing mega accounts such as:
The private affairs of the Custodian of the Two Holy Mosques.
The private affairs of the Crown Prince.
Ministry of Defense.
Al Rajhi companies and family members.

Senior Officer Mega Account - Saudi Aramco Unit at Bupa Arabia

• Saudi Arabia - Jeddah
• November 2018 to August 2020

Responsibilities:
Managing account of Saudi Aramco.
Reporting higher management with updates continuously with numbers and statistics.
Managing pending and closed cases for Aramco members.
Analyze the satisfaction percent of Aramco members with our services and providers.
Analyze Aramco members' experience with our providers and services and online services.
Reporting numbers of special Aramco members call center.
Reporting numbers of special Aramco members premium care unit.

Senior Officer Customer Care - Angry Members Unit at Bupa Arabia

• Saudi Arabia - Jeddah
• April 2018 to October 2018

Senior Officer Customer Care at Bupa Arabia

• Saudi Arabia - Jeddah
• October 2017 to March 2018

Public Relations Officer at MATCO Group for Urban Development

• Saudi Arabia - Mecca
• February 2017 to September 2017

Field Observer at CIDIC for Engineering Consultancy and Crowd Management

• Saudi Arabia - Mecca
• June 2016 to December 2016