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Haytham Rabaia, Support Services ( General Services) Manager

Haytham Rabaia

Support Services ( General Services) Manager·Inabensa Saudi Ltd - Abengoa

Saudi Arabia

Master's degree, • Master Degree in Management of International Cooperation & NGO’s

Work experience

Total years of experience: 25 years, 1 months

Support Services ( General Services) Manager

January 2013 - Present

Inabensa Saudi Ltd - Abengoa

Jeddah, Saudi Arabia

January 2013 - Present

 Planning and managing various facilities contracts including utilities, Catering, transportation, cleanings and security
 Handling logistic issues, specially machinery, Tools & workshops, Manpower, Vehicles
 Purchase of equipment, spare parts and associated services in coordination with operational requirement.( using SAP program)
 Develop and negotiate vendors
 Check that adequate price competition exists and favourable supply arrangements are met
 Manages supplier performance and relationship to ensure delivery, quality, financial stability and in-service performance
 Planning, monitoring and controlling work by staff or contractors has been Completed satisfactorily and following up on any deficiencies.
 Ensures relationships with internal and external business partners proactively identifies performance opportunities.
 Handling communications and maintain the relationships with suppliers and clients
 Develops, prioritizes and manages the Facilities Management budget; monitors funds and tracks expenditures in accordance with established policies and procedures
 Handle expense reports, liaise with the Finance department of the company and also advises on budget status
 Assign and review all related work orders (WO’s), task orders (TO’s) and request for proposals (RFP’s)
 Evaluates cost and quality of services, goods, and supplies to ensure that quality and cost match contract specifications

Company industry:
Technical Maintenance & Repair
Job role:
Logistics and Transportation

Projects manager

January 2012 - December 2012

Union of Agricultural Work Committees (UAWC)

Ramallah and Al Bireh, Palestine

January 2012 - December 2012

 Managing, following up, and monitoring projects.
 Preparing project’s annual work plan.
 Setting the work schedule.
 Preparing activity progress reports.
 Establish and maintain strong partnership and liaison with implementing partners
 Representing UAWC in some meeting, workshops.
 Preparing of capacity building plan for the beneficiaries
 Identifying areas where additional funding is needed.
 Assist in writing project proposals.
 Assist in organizing field mission schedules, seminar and workshops.
 Assisting in producing, as required, information and documentation related to the different fundraising activities.
 Identify technical assistance needs and arrange for the provision of needed assistance.

Company industry:
Other Business Support Services
Job role:
Management

Public Relation & Customer Service Officer for Spain & Arab countries

March 2007 - October 2011

Electronic Products

Germany

March 2007 - October 2011

 Maintain and develop a strong relationship with customers
 Deal with customers inquiries
 Searching for and Speaking with new customers and setting up appointments
 Provide professional quality assistance to customers through all available means (phone, e-mail, and visit )
 Cooperate and coordinate with team members to ensure optimum performance of Customer Care

Company industry:
Industrial Production
Job role:
Customer Service and Call Center

Property Consultant, Sales & Leasing Officer

June 2005 - February 2007

Arnot Investment

Spain

June 2005 - February 2007

 Arrange the sale of houses, businesses, flats, shops and plots on half of owners.
 Discuss the method of sale, presentation of property, costs and inspection times with the sellers
 Assess buyer’s needs and locate properties for their consideration.
 Take prospective buyers to inspect properties.
 Advise in merits of properties and terms of sale
 Promote sales of properties through advertisements, open houses etc.
 Act as intermediary in negotiations between buyers and sellers
 Draw up legal agreements between sellers and buyers
 Advise & answer client’s questions on market conditions, prices, mortgages, maintenance

Company industry:
Real Estate
Job role:
Marketing and PR

West Bank & Gaza Field Manager

November 2000 - July 2002

HDIP- Health, Development, Information & Policy Institute

Ramallah and Al Bireh, Palestine

November 2000 - July 2002

 Field coordinator of a 12 interviewers and 3 supervisors group.
 Coordinated interviewers’ & supervisors’ work so that data collection activities were completed efficiently and on schedule (The project covered 83 communities of 24.900 households).
 Trained field workers.
 Stipulated and managed the project’s budget.
 Maintained inventory of field equipment.
 Prepared monthly reports.
 Provided constructive feedback to supervisors about interviews and data collection procedures

Company industry:
Project & Construction Planning
Job role:
Management

Field coordinator

April 1998 - September 2000

Centre for Development Studies - Birzeit University

Ramallah and Al Bireh, Palestine

April 1998 - September 2000

 Conducted field studies in 25 highly deprived towns in order to determine the most needed projects
 Coordinated workshops with local population to assess their needs.
 Facilitated the formation of local committees to pursue project implementation in each
 Location with special emphasis on women participation.
 Followed up project implementation.
 Promoted networking between different community structures.
 Helped to fundraise for the different projects selected.

Company industry:
Non-profit Organization
Job role:
Management

Education

Granada University

June 2005

June 2005

Master's degree, • Master Degree in Management of International Cooperation & NGO’s

Spain

GPA (point): 4 out of 4

GPA (point): 4 out of 4

Cordoba University

June 2004

June 2004

Master's degree, High Diploma in Sociology

Spain

GPA (point): 2.7 out of 4

GPA (point): 2.7 out of 4

Hebron university

October 1998

October 1998

Bachelor's degree, Agriculture Engineering

Palestine

Skills

Facility Management
Expert
Facility Management
Expert
Customer Service
Expert
Customer Service
Expert
Marketing
Expert
Marketing
Expert
Logistics
Expert
Logistics
Expert
Operations Management
Expert
Operations Management
Expert
Facility Management
Expert
Facility Management
Expert
Customer Service
Expert
Customer Service
Expert
Marketing
Expert
Marketing
Expert
Logistics
Expert
Logistics
Expert
Operations Management
Expert
Operations Management
Expert

Languages

Spanish
Expert
English
Intermediate
Arabic
Expert

Hobbies

  • traveling
  • Reading
  • swiming