Customer Service Representative
Majorel
Total years of experience :2 years, 7 Months
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services and company information.
• Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
• Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
• Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Passed HSK4 with score 261. Passed HSKK Intermediate with score 66. Got an internship at KEMET company (CAT Tools). Former Project Coordinator at Enactus Ainshams University.
Scholarship for one year
