Heba Alshehri, leasing Executive

Heba Alshehri

leasing Executive

Dubai Silicon Oasis Authority

Location
United Arab Emirates - Dubai
Education
Master's degree, MBA
Experience
17 years, 4 Months

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Work Experience

Total years of experience :17 years, 4 Months

leasing Executive at Dubai Silicon Oasis Authority
  • United Arab Emirates - Dubai
  • My current job since February 2012

Assist the clients and prepare the lease agreement within the time frame.
• Issuance of Business Permits and Licenses, Monitoring and Imposition of mandatory standards to ensure compliance with applicable Laws, Rules and Regulations. (IFZA project)
• Trade name reservation (IFZA project)
• Ejari attestation (registration) for tenancy contract.
• Ensure that tenant get the required third-party liability (Insurance)
• Facilitating the registration of unit agreements pertaining to the FH/LH properties for each developer (NOC).
• Preparing different lease invoice upon client request.
• Handle amendment and extension and termination requests.
• Handle Building name reservation process.
• Meeting clients and explaining them on the various requirements of leasing, sale purchase agreements.
• Handle commercial and residential units & take necessary action to ensure smooth takeover the units & answer client queries regarding the same.
• Follow up and participate in all activates related to community relations and services, in conjunction to finance, Facility, Sales, and legal department.
• Dubai Security coordination for individual approvals.
• Replaying to RFB.
• Preparing Quotations
• Member of client retention Team.

Customer Service at Dubai Silicon Oasis Authority
  • United Arab Emirates - Dubai
  • February 2013 to June 2022

Operations & Facilities - Engineering Management
•Handling walk in, phone and mail inquires for offices, warehouses, villa and apartments.
•Assisting Director at anytime.
•Provides confidential, executive-level support.
•Drafts, organizes and disseminates relevant policy documents and reports.
•Prioritizes correspondence and requests addressed to the Department, referring issues and inquiries to relevant stakeholders.
•Carries out various activates related to customer Services including interactions, Face to face meetings, recommending procedures, complaint solving and processing.
•Managing medium sized retail portfolio including neighborhood shopping malls, community centers and commercial retail within office buildings
•Identify sales leads maintain a good working relationship with new contacts.
•Maintaining good relations with DSOA department, tenants & vendors to DSOA and coordinates with them all matters connected with Operations & Facilities Department and service standards.
•Participating business development brainstorming and Innovation meetings.
•Provide advice on DSOA services to present and prospective clients, tenants and all related parties.
•Follow up and participate in all activates related to community relations and services, in conjunction to finance, Sales, and legal department.

Business Administration Lecturer at Khwarizmi International College, Al
  • United Arab Emirates
  • February 2010 to September 2010

Developing and implementing new methods of teaching to reflect changes in research.
•Designing, preparing, and developing teaching materials.
•Delivering lectures, seminars, and tutorials.
•Assessing student's coursework, setting, and marking examinations.
•Supporting students through a pastoral/advisory role.
•Supervising students research activities.

Marketing and customer service at AL-Yousef Contracting Est, Al
  • United Arab Emirates - Abu Dhabi
  • October 2005 to January 2010

Liaising and building relationships with a range of stakeholders, e.g.
•customers, suppliers and colleagues.
•Organizing and attending events and exhibitions.
•Carrying out market research and customer surveys to assess demand, brand positioning and awareness.
•respond promptly to customer inquiries, handle and resolve customer complaints.
•obtain and evaluate all relevant information to handle inquiries and complaints.
•manage customers' accounts- keep records of customer interactions and transactions.
•record details of inquiries, comments and complaints, record details of actions take.
.

Education

Master's degree, MBA
  • at Abu Dhabi University
  • January 2015

High school or equivalent, business administration
  • at Abu Dhabi University
  • January 2009

courses: Tony Buzan Learning Centre 2015 ThinkBuzan Practitioner in IMindMap Dubai Silicon Oasis Authority 2017 Delivering Great Customer Experience Course

Bachelor's degree, business administration
  • at Abu Dhabi University
  • January 2009

courses: Tony Buzan Learning Centre 2015 ThinkBuzan Practitioner in IMindMap Dubai Silicon Oasis Authority 2017 Delivering Great Customer Experience Course

Specialties & Skills

Administration
Customer Interactions
Customer Service
Customer Relations
Service Operations
BUSINESS DEVELOPMENT
COMMUNITY RELATIONS
CONFERENCES
CONTRACT MANAGEMENT
CUSTOMER RELATIONS
CUSTOMER SERVICE
EXHIBITIONS
FINANCE
INNOVATIVE

Languages

Arabic
Expert

Training and Certifications

Tofel (Training)
Training Institute:
Tofel
Date Attended:
January 2012

Hobbies

  • READDING