Social media & Customer relationship manager
Greenbird Fashion retail
مجموع سنوات الخبرة :8 years, 4 أشهر
-Managing the marketing, social media & branding teams.
-Assuring best experience is delivered to customer all the time and in every branch.
-Contacting brands to get updates about new collections and following up on shipments and deliveries from France, Italy & Spain
-Generating conversion reports from the POS system.
-Managing all social media channels, writing and translating content on social pages, and monitoring engagements.
-Engaging with online community and assisting with their comments, complaints and inquiries.
-Generating and analyzing data provided by Google and Facebook against the brand and current campaigns.
●Generating, editing, publishing and sharing daily content (original text, images, video) that builds meaningful connections and encourages community members to take action.
●Setting up and optimizing company pages within each platform to increase the visibility of company’s social content.
●Moderating all user-generated content in line with the moderation policy for each community
●Creating editorial calendars and syndication schedules
●Continuously improve by capturing and analyzing the appropriate social data/metrics, insights and best practices, and then acting on the information
●Driving relevant traffic and leads to our website from our social networks
● Collaborating with other departments to manage reputation, identify key players and coordinate actions
-Advising on and configuring iPhones, PCs, Macs and other equipment to ensure that new equipment is configured to meet user requirements.
-Handling incoming and outbound calls to resolve customer technical challenges with any of the new or current products.
-Following up with customers and escalations making sure that the issue is solved or taken further to engineering team.
-Delivering practical or theoretical training to users and colleagues in my areas of expertise.
-Developing relationships between team members, sharing knowledge and experiences, providing presentations and assisting with all aspects of Customer Support.
- Identifying complaints and conducting fair and thorough investigations in order to find a satisfactory resolution for each customer.
-Ensuring that a fair outcome is achieved for each customer, based on their individual circumstances and any material distress, inconvenience or financial loss.
-Providing expert advice and support to staff on the handling of complaints; on investigation techniques and carrying out root cause analysis and writing statements.
-Supporting the development and implementation of policies and procedures.
- Identifying and promoting service improvements to higher operations management and client.
After-sales service, Billing & tech advisor.
Acting as a frontline interface with customers of Vodafone Ireland.
My role involved: responding to customers over the phone and resolving their inquiries, where the main purpose was to facilitate and provide a Vodafone global customer service standard.
-Working with the team to develop and implement marketing and social media plans and programs.
- Event Management.
-Creating and managing social media marketing campaigns and day-to-day activities including: Developing relevant content topics to reach the company's target customers.
-Assisting with the planning of marketing strategies to help drive traffic and engagement to social networks and website.
-Producing content for social media channels such as Facebook, Twitter, Google + and Pinterest.
Assisting, evaluating and managing a group of 15 to 20 customer service representatives to help improve our customer experience and gaining the maximum satisfaction scores.
Analyzing the team's performance on daily basis and reporting outcome to direct supervisor.
Acting as a frontline interface with customers of Vodafone UK.
My role involved: responding to customers over the phone and resolving their inquiries, where the main purpose was to facilitate and provide a Vodafone global customer service standard.
-ADSL/network configurations Technical support representative and Billing consultant; Where I was receiving incoming calls and providing technical support to ADSL problems and fixed line issues.
-Ensuring that all ADSL support calls and tickets are logged correctly and further escalated to Network Operations if needed.
-Responsible for wired and Wireless router configurations and troubleshooting.
Japanese Linguistic, Literature and Cultural Studies.
لقد تم حذف الرابط بسبب انتهاكه لسياسة الموقع. يرجى التواصل مع قسم الدعم لمزيد من المعلومات.