hema bhatia

1) From Dec 2009 to August2010: Indigo Airlines Limited. ( LEAD FLIGHT ATTENDENT)

2) From July 2007 Till Dec 2009: Kingfisher Airlines Limited. (CABIN CREW)

3) From June 2006 to July 2007
Air Deccan Airlines (India) Pvt Ltd. (CABIN CREW)


PROFESSIONAL EXPOSURE:
• Responsible for safety and standards throughout the cabin
• Ensure compliance with company policy/procedures in accordance with GCAA rule.
• Maintain consistently high onboard standards.
• Willing to take and accept responsibility for crew/customers.
• Takes the initiative to address difficult issues.
• Ensure sales targets are met/exceeded.
• Maintain Operational Excellence and Efficiency.
• Responsible for cash taken during the flight.
• To make and conduct training modules on various areas that needs improvement.
• As an SME conducted training in the areas of product knowledge, customer service, selling skills and other soft skills.



• Promoted as an international cabin crew (IFM) within 06 months of flying with Kingfisher Airlines.
• Selected as SM (LEAD) directly by Indigo Airlines considering the knowledge and experience.