Translator & Project Coordinator
Sinopec International Petroleum Services Corporation
Total years of experience :16 years, 11 Months
Translator and Project Coordinator at Branch of SINOPEC International petroleum Services Corporation
Manage a high volume of phone calls.
Keep records of customer interactions.
Meet customer service team objectives.
Follow up, resolve issues, and get feedback.
Build long-term relationships and trust with customers.
Identify and assess customer needs to ensure satisfaction.
Keep customers engaged throughout the purchasing journey.
Handle complaints and provide alternatives fast.
Duties:-
1- Read and analyze incoming memos, submissions, and reports in order to determine their significance and plan their distribution.
2- Open, sort, and distribute incoming correspondence, including faxes and email.
3- Greet visitors and determine whether they should be given access to specific individuals.
4- Prepare responses to correspondence containing routine inquiries.
5- Perform general office duties such as ordering supplies, maintaining records management systems, and performing basic bookkeeping work.
6- Prepare agendas and make arrangements for committee, board, and other meetings.
7- Conduct research, compile data, and prepare papers for consideration and presentation
Translator, Interpreter, Admin Support, Coordinator and GM Office Manager at Albayan Holding Group, Riyadh, Saudi Arabia
(A) 01/2017 - November 2017: CEO Office Manager
Duties:-
1- Read and analyze incoming memos, submissions, and reports in order to determine their significance and plan their distribution.
2- Open, sort, and distribute incoming correspondence, including faxes and email.
3- Greet visitors and determine whether they should be given access to specific individuals.
4- Prepare responses to correspondence containing routine inquiries.
5- Perform general office duties such as ordering supplies, maintaining records management systems, and performing basic bookkeeping work.
6- Prepare agendas and make arrangements for committee, board, and other meetings.
7- Conduct research, compile data, and prepare papers for consideration and presentation by executives.
(B) 2012-2017: Executive Secretary, Translator and Projects Coordinator for Joint Venture Turkish Company & Albayan Holding Group.
(C) 2010- 2012: Translator, Coordinator and Administrative Supporter for DONGHO Korean Saudi Company & NAHDAT ALEMAAR Contracting Co. under Albayan Holding Group for Water & Wastewater & Construction Projects
Duties-
1- Translating tender documents for more than 18 tenders form NWC, Ministry of Higher Education and others.
2- Translating all contracts documents including Joint venture contracts with foreign companies (Korean — Spanish), sub-contracting contracts and any other contracts.
3- Check out for any missing documents within tender documents
4- Contact with NWC for any inquiries regarding to requirements and submission procedures.
5- Collecting any additional documents from NWC.
6- Translating documents and correspondences from Arabic into English and vice versa
7- Tendering & bid submission procedures.
8- Administrative duties such as filing, copying, faxing and other duties.
(D) 06/2008 — 2010: Translator, Administrative Supporter: Selected list of achievements:
Economic and Technical Benefit Study for the Project of Breeding and Production of Shrimp in the Salty water.
Economic feasibility study for establishing national join stock company for providing medicines, medical equipment and laboratory supplies.
Technical proposal for supply of bullet proof vests and plates MARS Armor.
Technical specifications, bills of quantities, work contract and other related documents for eight water & wastewater projects.
Many tenders for military products.
Presentation and contract for Hilton Al-Jubail.
Presentation and contract for Riyadh Tourism Resort
2006: 2008 - 2 years Translator & executive secretary in (Egypt)
Duties: -
1- Provide office support services to ensure efficiency & effectiveness within Band Office Main Activities Receive, direct and relay telephone messages and fax messages Direct the general public to the appropriate staff member Maintain the general filing system and file all correspondence Assist in planning & preparation of meetings, conferences and conference telephone calls Make preparations for committee meetings Maintain an adequate inventory of office supplies Respond to public inquiries Provide word-processing and secretarial support Type confidential documents on a word-processing system
2- Provide support to General Manger Main Activities Assist the General Manager as requested. Provide administrative services for the General Manager.
3- Perform other related duties as required.
B.Sc. of Education, English Department ,May 2004 Faculty of Education — Minya University, Egypt Google Data Analytics Professional Certificate (Google) - June, 2021