Hisham Yaseen

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Perform all jobs related issues including training development and reporting to BMW AG; - Provide a training to Sales and Aftersales staff;- Monitor over Service Process for development and problem solving;
Ensure a set of service procedures to ensure Target Achievement and Delivery Quality;
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Ensure workshop MU’s fulfillment and recruit new members (Technicians, Advisor, Team Leader, …);

Plan an Individual Development Plan for service members to ensure performance and quality and target
achievement;
Achievements:
1- Quality Information Center (QIC) Representative:
Quality Information Center is a tool of a reporting line V- its purpose is to recognize a possible failures at early
Process “PMP” of BMW AG. Relevant topics are for instance:

Verifications and clear-cut description of error-patterns on the bases of additional information;

Getting feedbacks as fast as possible.
2-Service Advisors Coaching Process Responsible:
The Service Advisors coaching is a project for personal and business development funded by Mohamed Yousuf
Naghi and supported by BMW AG. Ensuring of applying BMW service process at different stages of the
Aftersales area to ensure the best service quality. By applying:

An on job training with each service advisor individually;

Different types of Roll Plays of service situations for each service advisor;

The correct implementations of BMW Service Reception at the Car steps;

Ensure the smooth of BMW Service Process (contact, booking, preparation consultation, service
consultation, workshop process, invoicing, handover and feedback);

Cross Selling while service consultation.
Which at the end reflects on our service quality delivery as:

Increasing CSI records from 62% to 83% in the first 3 month of implementation;

Smoothing the work flow and overcome the delays which insure fast service;

Provide quick solutions of service problems;

Improving the Repair Order Quality.

* Responsible for Facilities planning up to BMW Retail Standard (work bays, diagnosis tools, work place
process);
* Preparing and ensuring of Target Achievement for all premises;
* Preparing and planning for Service Campaigns and Service Advertising opportunities;
* Looking after service business opportunities and market competition to ensure profit and quality;
* Coaching of employees and prepare Individual Development Plan to achieve maximum performance;
* Advising & solving technical problems in all dealers' workshops;
systems and new service tools and equipment;
* Regular Aftersales analysis to ensure profitability and quality based on BMW Retail Standard;
* Support vehicle and system software updating;
* Perform Audit Program quarterly to ensure BMW Process implementation and Retail Standard.
* Monitor and responsible over all BMW operations with critical organization like (Presidency, National
Defense, Ministry of Interiors, Embassies, People Council, Ministry Cabinets);
* Supporting the workshops of National Defiance and Presidency workshops;
* Performing and reporting accident analysis to BMW AG;
* Preparing technical reports in regards to lawsuit court cases and legal consultant issues belongs to
(CPA);
* Coordinate with customer service (CS) on daily basis;
2- Being one of the team who was responsible to building two new branches (Abo Rawash 66 working
bay and Almaza 15 working bay), I was responsible for special tools and equipment ordering,
workshop tools ordering, follow up with contractors and the new building and suppliers of tools and planning of reception and workshop as per BMW Brand Identity and BMW Retail Standard.
3- A team member with Warranty Mgr. whom attended BMW Warranty Audit (over period of 5 years) and achieved a percentage of 1.73 %
4- Selected to be the Project Manager; whom responsible of implementing the new Dealer
Management System for sales and Aftersales (Autoline)
Due to limited size see Resume.

BMW Egypt - Bavarian Automotive Group - Importer of BMW, Mini and Rolls-Royce

1st . of December until 31 January 2011
Service Manager - Alexandria Branch

As a temporary replacement of the branch service manager during his sick leave I have performed the entire job related responsibilities and ensuring achieving the monthly target.
I have awarded as an outstanding performance during this period.

IAV GmbH ( Ingenieurgesellschaft Auto und Verkehr) / Gifhorn - Germany
Aprit until October 2005
Internship - Master Thesis Project - Diploma Arbeit
Duties and Responsibilities: * Integration INCA 4.0 with MATLAB 6.5 and testing communication with API 7.0.0;
* Implementation of Inca 5.x API with Matlab 7.0.0 and testing communication;
* Implementation Matlab7.0 and Inca5.x with Automatic ECU Simulator for Driving Cycle;
* Design a new PID controller as BOSCH software specifications;
* Implementation of the new PID controller in Passenger cars and testing;
* Building up a Demo test environment of Automatic ECU Simulator for Driving Cycle;
* Adaptation and Adjustment of Automatic ECU Simulator for Driving Cycle with Siemens Diesel
Engine Control Unit of Passenger cars;
* Use the Matlab / Simulink environment to build up Throttle Control System for Diesel Engine with the new PID controller;
* Implementation and adaptation of Simulink model with the Automatic ECU Simulator for Driving
Cycle;
* Design a Pre-Control System for Speed Control;
* Implementation and Adaptation of the Pre-Control system with Automatic ECU Simulator for the
Driving Cycle with Diesel Engine Passenger cars;
* Implementations a Trigger function of the measurement and controller start;
* Development a Safety functions while the Controller is working.

1- Design and Implement a new Pre-Control system which was really innovation "As per my professor and company advisor own words".
2- Achieved of 1.3 Excellent.

BMW Egypt - Bavarian Automotive Group - Importer of BMW, Mini and Rolls-Royce
October 2003 until October 2004
Electric and Electronic Specialist
Duties and Responsibilities: * Planning and preparation of launching the 3 and 5 BMW series in CKD Egypt;
* Validation and Testing Diagnostic and Code software of 3 and 5 BMW series;
* Planning and Installations of Hardware Test Devices on the Production line;
* Software testing upon production line;
* Supervision upon Diagnostic and Troubleshooting;
* Arrangement of time schedule due production capacity;
* Working on production line tools (CASCADE, NFS, NPS, Car server, ABS und Rap Charge);
* Periodically training sessions regarding Technical data and using Production line Tools for
Production line Worker for better understanding and Quality Improvement;

BMW Egypt - Abo El Fotoh Group Importer of BMW - Mini / Cairo - Egypt
December 2001 until October 2003
Workshop Team Leader
Duties and Responsibilities: * Supervise upon Car Maintenance;
* Handling Technical aspects (Training and Hot Line Service Information preparing);
* Electrical / Electronic troubleshooting upon Car Maintenance;
* Working on DIS and GT1 Diagnostic Tools;
* Handling Customers requirements upon Technical Information;
* Helping preparing Workshop time schedule;
* Perform schedule and unscheduled Maintenance on and off Site;
* Helping when possible on Car Warranty system;
* Responsible of team work administration.
* Ensuring the best work load utilization over work team.
* Ensuring best workshop utilization in regards to my team.
* Ensuring to obtain the best Productivity and Efficiency over the team.
* Preparing maintenance schedule of workshop tools and equipments.
* Special tools stock control end of each year.

ZF Batavia LLC - Ford Motor Company / Cincinnati - Ohio - United States of America
February 1999 until August 2001
Hardware Electronic Engineer - Research and Development Department
Duties and Responsibilities: * Development and Improvement of Hardware specification of Transmission Control Unit (Mechatronics
Module) as a part of Continues Variable Transmission CVT;
* Responsible for improving and requirements of Volvo and Ford projects regarding Hardware
specifications;
* Finding with Siemens Technical solutions for Customers requirements in regarding to Hardware
specifications of Mechatronics Module;
* Working on complex Real-Time Electronic Control System;
* Testing and Validation of Embedded Software;
* Capture and analyze Customers requirements to aid development of Transmission;
* Support Customer Vehicle Testing system;
* Support Vehicle Start - Up;
* Working on Development Tools (INCA, CANalyzer, CAN signals, Lab Car, AZG)