Software Quality Assurance Associate
Instashop
Total years of experience :4 years, 9 Months
• Top-class execution of services & successful reception by customers, achieving #10 rank in first 40 days with 100+ caller reviews
• Inbound and outbound calling, champion in understanding and resolving queries for partners & customers
• Regularly monitoring vendor performance to manage delivery and safeguard processes in compliance with service policies; multi-tasking with full commercial awareness
• Constantly developed reports that highlight a stakeholders fallbacks within their daily performance and measuring their success rates, providing a basis for the training plan development
• Troubleshooting technical devices for vendors and ensure information of the vendor products including price & store operations, stay updated at all times
• Lead project management duties of coordination & communication with external and internal stakeholders
• Key point of contact for 10+ accounts across UAE, Oman, UK and Afghanistan, with great professionalism
• Developed project technical & financial documents for approval before kick-starting projects and taking full responsibility until completion
• Reviewed documents such as project brief, client reports, and create advisory dialogues where necessary
• On-boarded various new clients and their databases, while updating client Statement of Accounts timely
• Evaluated projects, addressing discrepancies and tactfully recommend appropriate action through the cycle
• Retained 2 large accounts, providing excellent customer service and building a comprehensive partnership
• Managed a B2B trade platform (Gitex Technology Week, Gitex Future Stars and Gulf Food Manufacturing)
• Communicating information from the top management as required & deemed necessary for successful implementation of the trade exhibitions
• Administration, operations and preparations prior to, during build-up & on show days
• Handling the daily activities to support exhibitors & visitors on floor with their queries, schedules and technical requirements
• Carry out various tasks on-floor during days of exhibition such as, dealing with attendees, exhibitors passes and all online services
• Active market research to identify vendors in production and trade for corporate gifts, uniforms & acrylic fabrication, locally across UAE
• Strategic development to support the efficient sale and revenue & nurturing positive business relationships
• Recording the transactions into excel and movement of goods, while preparing all the necessary documents
• Supervising the order fulfilment process, from point of receiving and quality checking for damages till delivery of goods;establishing a streamlined work flow with timely completion
• Data entry and data processing as company policies, displaying required competence & attention to details
• Pre-requisite compliance check of client documents and generating accurate orders into the ERP system
• Improved speed efficiency and performed with minimum turnaround, maintaining high levels of accuracy
• Assisted in training new team members and supervised their performances, providing constant support
• Showed great ability in quick leaning and utilize the new software programs & tools
Bachelor's of Business Administration - Dual Majors in Marketing & Finance
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