hosam latta

Senior Voice Engineer at STC Specialized

• Saudi Arabia - Riyadh
• My current job since August 2017

Technical Manager at Nisco

• Saudi Arabia - Riyadh
• November 2013 to November 2015

Cisco Voice Engineer at Data Consult

• Saudi Arabia - Riyadh
• November 2007 to November 2013

 Deployed Voice over IP Solution for various customers, each with distinct requirements including but not limited to Cisco Communications Manager centralized cluster.

 Executed several implementations of Cisco Call Manager Express, Handling the AA script as per the customer requirement, and integration with CUCM and CUCM Express and MS Exchange integration.

 Solved/Engineered call routing, number translation, pickup groups, and call handler issues.
 Integrated Cisco Contact Center express with Cisco Unified Communications Manager.

 CUPS, Unity Connection: Installing, configuring and integrating with CUCM.

 Delivered on-site engineering support and handled Cisco IP telephony equipment.

 Demonstrated thorough understanding of Voice Gateways (H323, MGCP), Protocols (H323, SIP, and MGCP).

 Configuring and troubleshooting E1, SIP and Analog lines.

Cisco and Microsoft Trainer - Network Administrator at HASIB Institute

• Saudi Arabia - Riyadh
• February 2007 to November 2007

• Network Administrator:

Network Administrator for Local Network in ExecuTrain institute (Designing, Installing, Configuring, Monitoring and Managing the network).

• Cisco and Microsoft Trainer:

Teaching all Microsoft courses (Network, Security, and Designing), Cisco courses (ICND1, ICND2, BCMSN, BSCI, ONT…) and other courses (CWNA, Linux, Network+, Security+, A+….).