Merchandising Officer
Nasser Sports Center
Total years of experience :23 years, 1 Months
• Sending stock summary requisitions to head office team to place an order to suppliers.
• Checking new items packing list and verify its current availability if repeated.
• Pricing new stock if not priced by sending a request to the head office team.
• Preparing stock on hand report and showrooms capacity to replenishment.
• Transferring and follow up stock between show rooms depending in each needs.
• Visiting showrooms to check sock availability.
• Seasonal stock replenishment.
• Checking stock movement.
• Checking sales to find out business needs.
• preparing related sales and purchase reports from the system.
• Preparing reduction list file for every promotion.
• Supporting showrooms with required stock needs to reach sales target.
• Preparing daily sales reports to find calculate target achievement, and margin as business plan.
• Recording cash sales bank deposit in daily basis.
• Checking payment requests by calculating and verify every single expense.
• Calculating, verifying, and recording logistics expenses.
• verifying, and recording monthly various expenses.
• Checking suppliers accounts balance and preparing deferred payments as scheduled.
• Balancing funds accounts in monthly basis.
• Supporting CC agents in handling their cases to get the highest Customer satisfaction with highest quality.
• Providing my team agents with a daily session about our information updates, system usage and the way of handling to get highest quality with customer satisfaction.
• Providing Vodafone Egypt customers with all required information related to the company products and services with delighting them with a superior customer service.
• Providing guidance in areas of professional matters as requested or needed.
• Applying FCR concept for all customers inquires.
• Prioritizing and achieving multiple tasks, establishing and meeting deadlines.
• Following up all customers related issues and provide timely feedback to Vodafone Egypt High Customers.
• Adhering to Customer Operations Department policies and procedures.
• Providing customers with superior recommendations and actions, and be a driver for customer’s satisfaction and Loyalty.
• Performing standardized activities and tasks efficiently and effectively.
• Pro-actively reinforce Vodafone’s customer care proposition during all contacts.
• Handle and retain all the customers’ complaints within the SLA.
• Handle all USB and mobile internet basic trouble shooting related issues.
• Creating a smooth communication channel with different departments to resolve customer problems and requests when needed in a highly professional manner.
• Checking goods and staff tools movement in and out the company warehouse.
• Supervising the office boys’ daily tasks list.
• Reporting the warehouse daily actions to the CEO.
• Counting the corporate employees’ payroll.
• Reporting the employees' monthly payroll to the financial section.
• Following-up the employees' attendance and vacations.
• Reporting all the employees' information and monthly actions to the HR Manager.
• Assisting the HR Manager to reformulate the corporate policy manual.
• Dealing with the Ministry of Agriculture to obtain the imported goods approvals.
• Dealing with staff tools suppliers.
• Receiving payment by cash, credit card and Checks.
• Assisting customers by providing information and resolving their complaints.
• Writing manual information about the selling action daily.
• Reporting the finance actions to the branch accountant.
• Computing and record totals of transactions.
• Providing training and assistance to new joined cashier.
• Organizing the drugs in alphabetic coordination.
• Prescribing the drug and its doses to the patients.
• Exchanging prescriptions.
• Dealing with the drugs companies sales men.
• Receiving payment by cash.
• Recording totals of transactions.
مساعدة الجمهور فى كل ما يلزمهم من .
تحول الارصدة.
الانظمة المتاحة فى الشبكات المختلفة.
بيع كروت الشحن.
بيع اكسسوار المحمول.
المكالمات الهاتفيه المحلية والدولية.
محاسبة العملاء نقداً.
تسجيل العمليات المالية بشكل دوري.
• Selling computer accessories.
• Following up the customers to be sure they have no using problems.
• Troubleshooting the computer technical problems.
• Receiving payment by cash.
• Recording the payment action manually daily.
• Following up Production line.
• Fixing on spot two machines when the stuff has done.
• Maintaining two machines periodically.
• Carrying the material to the workshops department.
• Covering the t-shirts.
• Purchasing some stuff to the workers.
• Creating a smooth communication channel with different departments to get the highest quality without losing time.
حاصل عل بكالوريوس التجارة شعبة المحاسبة